Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames reviews

Showing 754 reviews with 1 star · Clear filters

Tyler H.
Jan 21, 2023
Refund policy needs review.
Refund policy needs review.
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EK
Jan 20, 2023
I was sent eyeglass frames that were visibly damaged
I was sent eyeglass frames that were damaged. I contacted customer service immediately to find out what to do. I emailed pictures of the defective frames. I just received an email back from them asking me to mail the frames back to them at my expense in order to receive an exchange and I live in Canada. Their website states that if a defective product is received they will exchange it at NO COST TO THE CUSTOMER. THAT IS NOT MY EXPERIENCE SO FAR. I should not have to pay for the defective product to be returned to them and they should honour what their website states
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Elliot
Jan 20, 2023
Probably the worst buying experience…
Probably the worst buying experience ever. Package still hasn’t arrived 20 days after ordering. Package wasn’t shipped until 17 days after ordering Even though I selected priority shipping package was shipped standard. Also the website will spam you with multiple emails a day after you CEO a sale. Will never use site again
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FAYROUZ EL H.
Jan 20, 2023
I placed an order (Order #1353611) for…
I placed an order (Order #1353611) for the same item (SuperFlex SF-1136T Eyeglasses) on january 9th, 2023 for the price of $203.00, Today, 8 days later, you are offering me this item for $148.00 . I believe in the standards of fair trade you owe me a discount to meet the actual price. And your answer is: Please advise this order already shipped out as of the 12th unfortunately we are unable to change the pricing I am disappointed with your company behavior as most online sellers offers best price garantee if the customer find a lower price and they will price match it. This was my first purchse from your company and will be the last. Furthermore don't expect me to mention in my review how your company treats her customer and how frustrated is your behavior
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Courtney K.
Jan 20, 2023
Still haven’t received my order
Still haven’t received my order. Says it was delivered, I contested the company and no response. No refund, nothing!!!
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Louis LaFord J.
Jan 18, 2023
The lenses are distorted /causing…
The lenses are distorted /causing tunnel vision.
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Jennifer
Jan 18, 2023
Very late
Very late, I'm not sure I can recommend this service.
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Michael F.
Jan 14, 2023
Poor order fulfillment and custome service.
Ordered a pair of frames with defective temples. Wanted to order a different set of temples, and got talked into some sort of warranty replacement, which for some reason I had to pay for. Received a package today that contained a complete pair of the wrong style and wrong size frames. This has been going on for months now, and I still do not have a proper pair of glasses.
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