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Cool Frames Reviews | Read Customer Reviews of coolframes.com

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Health & Medical
Vision & Hearing
Cool Frames

Cool FramesReviews of coolframes.com

4.14,546 reviews
Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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Cool Frames4.1

Reviews4,546 About Contact

Overall score

4.1 out of 5

Great

Average of 4,546 reviews

Distribution

5★67%
4★8%
3★4%
2★4%
1★17%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(888) 293-4755
coolframes.com
[email protected]
2907 Ocean AvenueBrooklyn, NY 11235

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About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cool Frames reviews

Showing 3,043 reviews with 5 stars · Clear filters

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CD
May 15, 2023
great selection
great selection, good prices.
Report
Janice H.
May 13, 2023
Love working with these guys
Love working with these guys! Ordering is simple and delivery is quick. Exactly as ordered! On to ordering sunglasses now!!
Report
Cathy D.
May 13, 2023
Overall experience was great
Overall experience was great. Genesis was very helpful and always communicated while I waited for my order.
Report
J. B.
May 13, 2023
Glasses arrived in a timely manner and…
Glasses arrived in a timely manner and prescription is good.
Report
Tim F.
May 12, 2023
Changing my review to 5 star
Changing my review ti 5 star - previous was 1 star because I received an email 2 days ago that my glasses were delivered and they were not. I thought they were gone forever or delivered to a wrong address or something. As luck would have it, 2 hours after I wrote the bad review they showed at my door. Tried on the glasses and Purrrrrrrrfect!
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customer
May 12, 2023
Not keeping my frames
Even though I did not keep my frames, the customer service was outstanding and I received the refund as promised.
Report
Aileen R.
May 12, 2023
Great job will definitely use again and…get
Great job will definitely use again and again fast smooth process! Thank you so much frames are great quality
Report
Kwadjo W.
May 12, 2023
Wide variety of choices
Wide variety of choices, great prices and ease of selection
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