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Cool Frames Reviews | Read Customer Reviews of coolframes.com

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Health & Medical
Vision & Hearing
Cool Frames

Cool FramesReviews of coolframes.com

4.14,546 reviews
Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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Cool Frames4.1

Reviews4,546 About Contact

Overall score

4.1 out of 5

Great

Average of 4,546 reviews

Distribution

5★67%
4★8%
3★4%
2★4%
1★17%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(888) 293-4755
coolframes.com
[email protected]
2907 Ocean AvenueBrooklyn, NY 11235

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About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cool Frames reviews

Showing 3,043 reviews with 5 stars · Clear filters

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Charlotte A.
Jan 6, 2018
Great response time
Great response time. Got glasses very quickly. Highly recommend.
Report
Cheryl
Jan 6, 2018
Good quality frame
Good quality frame. Great price!
Report
Yazmin E. Barreto S.
Jan 6, 2018
Good thanks!!
Good thanks!!
Report
Roberto
Jan 5, 2018
Simple and straight forward
Simple and straight forward. Very prompt!
Report
Kristyn
Jan 5, 2018
Love my frames
Love my frames! Great pice & fast shipping
Report
Jerry
Jan 5, 2018
Totally Satisfied
I recently purchased a pair of Flexon frames to replace the same frames I had owed for years that had broken. I got a great price and received the frames in less than a week. The customer support rep I dealt with was wonderfull, knowledgeable and extremely helpful. I highly recommend Coolframes.
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Jeremy P.
Jan 5, 2018
Better than most
Great service. I had accidentally put in the wrong prescription on my sunglasses and they were able to fix it when I sent it back to them. I was charged a fee, but it was my error. I’m giving them a 5 cause they had good communication between the customer and, they keep you informed about anything from backorders, processing, and shipping.
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Gaby K.
Jan 4, 2018
Above and beyond
The customer service went above and beyond any experience I've ever head. They delivered my frames personally to NJ so my mom would get them in time for Christmas!
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