Cool FramesReviews of coolframes.com

Cool frames really came through for me! First of all the ordering process has been super smooth they helped me input my insurance information for me. Great customer service. And they warrantied my frames after an accident when I wasn’t even expecting them to which was awesome! I’m super satisfied! I am now a repeat customer thanks coolframes!

The customer service of Cool Frames went beyond the call of duty to rectify a problem I caused. I made a mistake with the shipping address and the glasses were returned. They had the glasses overnighted to the correct address.

Louise was excellent! The manufacturer had an unexpected delay in getting my order to cool frames. Louise went above and beyond in tracking down the issue, even scheduling a return call after doing some investigating to inform me of what caused the shipping delay, and what they would be doing to correct it. Even though the manufactures delay will cause everything to take twice as long as I had hoped, I would still buy from coolframe again simply because of this experience with their customer service team.

Dear Jan, I am writing to confirm the safe arrival of my second pair of glasses, and I am absolutely thrilled with them! The fit is superb, and the quality of the lenses is outstanding – perfectly clear and precise. Your team has truly done an exceptional job, and the craftsmanship is evident. Despite the initial delays and the complexities of the order, the final product is fantastic, and it was certainly worth the wait. I am genuinely impressed with the quality and the excellent resolution of this order. I am very pleased to be a CoolFrames customer and will not hesitate to recommend your services. I certainly look forward to making future purchases from you. Thank you once again for your diligent assistance and excellent customer service throughout this entire process. Sincerely, dharmesh desai

Cool Frames took my order, then updated me on status routinely. It was seamless and I just waited for the finished product to arrive. They were are perfect.

The two people who helped me today, Mark and Jacob were patient, thorough and kind. I was able to get my glasses replaced because of their help.

Louise saved my opinion about Cool Frames. I ordered two pair of non-prescription frames on Dec. 19th and never got an email followup about shipping/delivery status. I called customer service on 1/2/26 and the person assured me they were shipped and would send me an email verifying that info. Crickets - no email. Searched junk, etc. Now it's a week later and no glasses, no email. I called and Louise was so professional, articulate, knowledgeable and kind. He followed up with an email and making sure I received it and gave me the tracking number. The communication with Cool Frames (except for Louise) was very poor compared to other online companies and being on hold when you call is the most annoying I have ever encountered, having to press # to stay online every two seconds. If I had not had the experience with Louise today, I would have cancelled the order if I was able to and never used Cool Frames again. I was lucky to get him when I called Customer Service.

I called into the sales department at Cool Springs to check on some glasses and leverage some options on a pair of glasses I had received that needed some adjustments. I spoke to Louise and he was exceeded my expectations on professionalism, patience, support and commitment to ensuring me I was taken care of, Kudos Louise and keep up the fabulous work.