Cool FramesReviews of coolframes.com

got what i ordered

Nice pair of glasses.

Where do I start? I placed an order on May 18, for a pair a Cartier frames with customized lenses. Lee did it explain that due to the customization it would take a couple weeks longer than normal. After, a month goes by I contacted customer service to get a ETA. They informed me that it would ship out the following week. Now we are at the end of June, no frame. I called back to be informed that my lenses had a breakage, and the lab had to restart them. Now it’s July, Lee himself reached out to me. They received the lenses but were drilled for the incorrect frame. From this point on Lee and I conversed periodically on the status. Once they sent me the actual frame and lenses. The lenses were not up to standard. You can tell it was rushed, the edging of the logo and my name was smudgy. The drill holes uneven. Also incorrect lens size. Lee agreed with me about all my concerns, i shipped frame back at no charge. Lee shipped the frame and lenses to the lab for them to remake. Due to my inconvenience Lee was nice enough to add tint to my order at no charge. Here we are in August, 4 months later. I received my frame, and the lenses were beautiful. I am very particular seeing as I worked for an optical lab for 5 years. I had no complaints this time around. I also, asked Lee about a pair of sunglasses that i was interested in. Even though my original order took 4 months. I still wanted to order the sunglasses. Expecting to be charged for them, Lee had ordered them for me at no charge. He was grateful for my patience throughout this ordeal. Honestly, if it wasn’t for Lee I would have canceled my order. He exudes customer service, and you can tell he cares a lot about the reputation of his business and customers. Only reason I didn’t give 5 stars is because of the 4 month wait.

I love ❤️ the Prada frames 😍 These frames are authentic 👌 They maybe irregulars? But for the price I'm still very happy 😊 When I get prescription lenses put in they can fix that in the arm of glasses ! Totally worth it 😁

I initially had a somewhat negative experience with this company and the customer service was not very helpful. However, after I was able to discuss with the manager they were able to resolve the issue to my satisfaction. I would buy from them again but encourage them to improve the front line experience.

I was scared at first when I read the previous comments but It was the only website doing international shipping for a pair that is not available in France so I decided to try anyway. Shipping was a bit long (ordered March 29th, received April 22nd) but the glasses are dope. Would buy again.

The only reason I’m not giving 5 stars is due to the time it takes to get the glasses. Took about 3 weeks - maybe a few days over - however, I paid $150 less than competitors. I would highly recommend them and will use again. My advice would be to call customer service if you are purchasing a popular frame to ensure it’s in stock. I didn’t have this issue, but it seems to be the most common complaint.

I'm not saying they're the best. But - I did spend a chunk on some interesting frames. Specifically, a pair of Goliath ii's. It took over 3 1/2 weeks to come in. I sent a message about ten days in as to the status, always got quick replies. I just wouldn't expect fast service. Also, while I do like my glasses, there are others that will complete the service faster, if you do a little digging on youtube. Overall, I got what I wanted, they responded when I asked questions, it took a little longer, but I got what I asked for.