Cool FramesReviews of coolframes.com

Bad client service!

I ordered to pair of glasses and only one was shipped in the delivery box but the invoice had both pairs on it. One is missing.

First and last order. Awful experience on the customer service asking the same thing over and over after I have already replied with the address that I haven't had trouble on another site like Amazon. They won't help you at all.

I’ve only had my frames for about two weeks and they are already broken at the top. I sent an email asking for new frames and have not yet heard back. I am hoping they will let me send back the other frames and exchange for a new frame.

Why are my frames still in processing mode after 2.5 weeks?

Took forever to ship + follow up phone calls

DO NOT BUY GLASSES HERE. I bought Versace prescription glasses and they were made wrong. I can not wear them because the prescription is wrong. I contacted customer service no joke 10 times and no help was given or any compensation. I was actually told I had to pay more to get them fixed. I kept contacting wishing someone could help but ended up taking the loss and never wore the glasses which cost me 165 dollars.

Thought I was getting the no-line bifocals, I got the lined bifocals instead. There is absolutely no return policy on the lenses, so please keep that in mind. It took a long time to get the glasses, I called the representative and they told me I had to buy the lenses all over again. Will not be doing business within again