Cool FramesReviews of coolframes.com

Wrong glasses frames were delivered

After waiting almost a month to receive my glasses, I find out that you messed up my prescription and then wanted me to pay to fix it! I have been offering different suggestions on how to fix the situation but it's like talking to a wall. This is one of the worst customer service experiences I have encountered.

If I could give zero stars I would. I ordered frames only (no lenses) and paid extra for next day shipping….it took 11 days for the frames to arrive. This was the 16th pair of glasses I have ordered for my 8 year old- the first and last time I will EVER buy from cool frames. I reached out to customer service on 2 occasions (one phone call and one email) phone rep was extremely rude and abrasive and email rep sent me a one line response with no resolve for my issue. Buyer beware.

1. The customer service reps are not friendly or customer oriented. 2. The Coolframes website doesn’t provide a try-on option, nor an option for try before you buy. The website only shows one view of their frames, so you can’t see what they look like from all angles. 3. Given all of the inadequacies as noted above, Coolframes charges a 20% restocking fee for returns and a 10% fee for exchanges. This is not competitive with other companies. For all theses reasons, I’m afraid Coolframes will lose my future business.

BUYERS BEWARE. What a huge waste of money. I ordered frames and sent them a prescription. When I received them back they messed up the prescription and the glasses are blurry. When I contacted them for help they say to "We do recommend checking with your local eye doctor if anything needs to be adjusted on the rx." So basically thanks for nothing. BUYERS BEWARE.

My frames arrived broken in an immaculate box. They are going to replace them, which to be fair is nice. But I’m stuck paying shipping from Vancouver to NYC. Why put a broken product in the box? Just a waste of time and money.

Got told that the would be shipped out by the end of the week 2 weeks in a row. Then asked for a refund and then they finally shipped. Poorly ran company or they are trying to scam you out of your money

Not the right prescription and now I’m getting charged 20% if I send them back and I paid for two day shipping and also did not get two day shipping.