Cool FramesReviews of coolframes.com

Ordered frames with cables on the website. Received regular frames, without cables. I was told the cables don't come in the temple size I ordered, which I selected directly on the website that allowed me to select the size. I did not receive a call or email indicating the cable size ordered wasn't available; they just sent a regular frame without cables?? Then I was told they don't send return labels to Canada and I would have to return, the wrong frames they sent me, at my expense. If I wanted to just return the frames, I would incurr a 20% restocking fee. I asked to speak to a manager and was told the manager would call me back. I did not receive a call back. Terrible customer service! They send the wrong glasses and now I'm out of pocket to fix their error.

I still did not get my order delivered

Received glasses with the wrong prescription the first time. Okay, mistakes happen. Sent them back with a paper copy of my prescription just to be sure they get it right the second time. NOPE. Came back 3 weeks later with an even worse prescription. Gave me double vision. Trying to get someone from support with half a brain or grasp of the English language is impossible. Worst online buying experience I have had in years. AVOID!

I just got my glasses in and they took a while to actually ship. The glasses I got do not have the crystals that should be on the top and on the side of the glasses and they're not like the picture. I did purchase the same ones a few years ago locally and they should be exactly the same. I'm not very happy with them for the amount of money that I spent and not sure what to do about it. The prescription is accurate though.

I ordered shades with rushed delivery back in July 22. The shades were on back order and the site didn’t advise. I got the shades from elsewhere then got the run around on a refund for an order I never received. After several months back & forth I confirmed to ship the shades in a different color and after emails regarding shipping confirmation the shades shipped in a different color. Horrible experience purchasing from Cool Frames.

Still no tracking number. It has been 2 months and still no sunglasses.

Never received my order and no response to my email I sent.

I’d really like to return the frames as they are rather large for my face. I didn’t know they would be ordering directly where I could have originally bought them too. So I am screwed now and have to keep frames I hate. Picture looked better than actual product.