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Cool Frames Reviews | Read Customer Reviews of coolframes.com

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Health & Medical
Vision & Hearing
Cool Frames

Cool FramesReviews of coolframes.com

4.14,546 reviews
Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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Cool Frames4.1

Reviews4,546 About Contact

Overall score

4.1 out of 5

Great

Average of 4,546 reviews

Distribution

5★67%
4★8%
3★4%
2★4%
1★17%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(888) 293-4755
coolframes.com
[email protected]
2907 Ocean AvenueBrooklyn, NY 11235

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About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cool Frames reviews

Showing 3,043 reviews with 5 stars · Clear filters

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Heidi
May 30, 2023
Glasses were perfectly made
Glasses were perfectly made. There was great communication with Cool Frames and I will continue to order from them. Love my new glasses.
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Taru K.
May 29, 2023
Oikein hyvät ja tyylikkäät kehykset.
Oikein hyvät ja tyylikkäät kehykset.
Report
Stacy
May 29, 2023
Easy, breezy!
I submitted a request for pricing with insurance coverage and received a quick, friendly reply. The lens options I was looking for were offered and placing the order was easy. I’m thrilled with the glasses and help I received from Genesis!
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Emalda and E.
May 29, 2023
Love the cash cool cash you get to apply
Love the cash cool cash you get to apply
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MithuN
May 29, 2023
Excellent customer service
Excellent customer service
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TATIANA L.
May 27, 2023
I love my glasses
I’m satisfied with the product. Sam from customer service answered my question very quickly and I am thankful.
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Leith C.
May 27, 2023
It was SO easy to order
It was SO easy to order. And everything I asked to be added to my prescription came out fantastic! (Crizal, Varilux progressive lenses, transitions...) The only thing I had to do was take them to an optician to have a few adjustments to the fit. Excellent!
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NSMUM
May 27, 2023
Fun in the Sun
Great correspondence as to when item would arrive. F/u emails as to receipt were quickly answered and item came next day. The sunglasses are original designer item and comes in designer box in a wipe bag - never will I pay full price again! LOVE THIS SITE!! .
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