Cool FramesReviews of coolframes.com

Delivery took ages, could't locate my parcel, customer service not very helpful, had to pay 25£ customs which I wasn't aware when ordering online from cool frames. Nice glasses but wouldn't order again from this website

The item (glass frames) that I had ordered wasn't in their stock. Typically, websites update this information when you are trying to order by saying "In Stock" or "Out of Stock". I only discovered that they don't have it since it had almost been a week and the item was still shown as "Processing". The sales team responded next day by saying they had to order it from an international location. They shipped the item 10 days from the date of order and it has been 2 weeks since shipping and my glasses still haven't arrived yet. I had requested an urgent delivery since my vision had changed (and I need to order lenses once I get the frame) but tracking my item online shows 3-7 business days still (on top of 3.5 weeks already passed). If I had known such huge delays, I would have rather paid the extra money and got it from a local store here. Hopefully, there are no extra surprises (such as additional payments) when I receive the item. It has been a frustrating experience.

I was promised a free lens cleaning kit if I signed up to receive emails from Cool Frames. They did not send it. I also sent two emails requesting a change in the size of the frames. They did not respond to either email even though their web site states that you can change your order.

My glasses took a long time to arrive. I was then told that they had been delivered. This was not the case as they had been held pending customs charges. This was a hidden extra as I believed that having accessed the site through a .co.uk address that I was dealing with a British company. The fact that I was not believed when I said that I hadn't received the item has all left rather a sour taste. I will not use this company again.

I love the sperry sunglasses that I ordered. However, I paid an extra $15 for two day shipping because I was moving and it took 1.5 weeks for me to get my glasses.

If you live in the UK and visit cool frames.com you will directed to cool frames.co.uk where you will be impressed with the competitive prices. Select your frame and quickly check out safe in the knowledge that what you see is what you get and that you are dealing with a UK operation. In fact you are dealing with coolframes.com in Brooklyn. Thus it too three weeks for the frames to arrive. It also meant I was liable for £23 (around $50) in UK customs and tax charges and Royal Mail handling charges. So much for "free shipping to the UK". Thus the frames cost me than hadI stuck with a UK supplier. I don't object to import charges when I have knowingly purchased from a US company. I do however think it is sharp practice for coolframes.com to direct UK enquiries to cool frames.co,uk web site where products are priced in GBP, and delivery promised 8 days while not revealing that any order is subject to surcharges from UK customs. Their communications are good and they reply to emails quickly.

I ordered a very particular brand and identity of frames to replace the original ones I had, for the sole purpose of being able to swap my prescription lenses over to them. When they arrived they were considerably smaller, I could not use them for the reason I bought the 'same' ones, I had to return them and was horrified that so much of the original price I had paid was not returned to me on the flimsiest excuse of a 'restocking fee'. I cannot help but wonder if they are copies and I feel cheated. Had they been by the original designer with the right identity number they would have been the right size. Very unhappy with the company and would never recommend them or trust them.

Had an issue got told three different stories off three customer service agents totally unacceptable oh and people from outside America be aware they add customs charge mine was 16 pound. I did get my product a little later than expected the tracking information was judt not ad informative as it should have been very happy with my product but not happy with the service.