Consumer
Great service
Great service

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Garden City, New York
Excellent
Showing 3,043 reviews with 5 stars · Clear filters
Consumer
Great service
MP
Good customer support, order followed to a T.
Ed L.
My new glasses are great, I was struggling to find this style elsewhere but found exactly what I was looking for here. I recommend this site if you’re after something very specific as they have a vast catalogue.
Levi L.
Yo this company is amazing I had an issue with my card working and they emailed me right away an helped me pay them with Zelle ! I overnighted the glasses they came right away an a gentleman named David who I was emailing called my phone an walked me through the payment process an helped me all the way until my glasses came the next day !! Super good customer service I’ll be using them more
Nathan H.
My order got caught up at customs and I had reached out to the company for help. Customer service was superior in reassuring me that everything was still in line for my order which I was very greatful for. Very trustworthy company with great product. I will be purchasing from them again when I need a new pair of glasses. Thanks again!
Response from Cool FramesOct 24, 2024
Hi Nathan Hastings, Thank you so much for your kind words and 5-star review! We're sorry your order got caught up in customs, but we’re happy we could assist and keep things on track for you. It means a lot to hear that you found our service trustworthy and that you're happy with your new frames. We look forward to helping you again when you're ready for your next pair! Thanks again for choosing us! Regards, Team Cool Frames
gerry T.
The frames were exactly the same as the ones that I was replacing. Arrived at my door properly packaged with a new case.
Response from Cool FramesOct 20, 2024
Thank you for your purchase of Callaway Stoke park eyeglasses from our store. thank you for your review and we hope to service all your optical needs in the future. Lee W
Haley
Love the frames
Response from Cool FramesOct 24, 2024
Hi Haley, Thank you so much for the 5-star review! We're thrilled to hear you love the frames. If you ever need anything else or have any questions, don't hesitate to reach out—we’re here to help! Regards, Team Cool Frames
Ines Hernandez C.
CoolFrames always have great options and many styles and lenses are premium quality!! This is my favourite place for lenses!!!!