Cool FramesReviews of coolframes.com

I wanted my glasses to transition also which I messaged aboit

The frames did not fit. The other colors in the frame did fit. I was told I would not be charged for restocking & I was. I am waiting to hear back. I waited along time for this frame because I really liked it I was then told it is discontinued after I received it. I checked with them frequently because I need the glasses. After all of the waiting I am back to square one & do not have a full refund as promised. I was told the call was being recorded & that was fine with me as I was nice & trying to explain what happened. Questions I will see when I get the rest of my refund.

When ordering my frames I was matched up with my old frame and size. My old frames are approximately 10 yrs old so the sales tech matched it up with the same brand ,style and size.The frames appear identical except for color. After receiving the new frames from Cool Frames my lenses from my old frame did not fit.The lenses falls out easily. I immediately called customer service.I explained the same scenario as above.The agent told me I would need to pay a 20% restocking fee plus shipping.I emphasized the ordinal sales person assured me the frame was compatible with my existing lenses. The agent which whom I was having this exchange with just kept repeating return policy and appeared to care less about the mixed message I was given from the original sales person.I requested to speak with a manager and he agreed ,but reassured me “ they would tell me the same” This is the first time I have ordered frames online. I,m appalled at this company’s lack of and will NEVER use them again. I now need to have another set of lenses cut to fit this new frame.I will not pay a 20% restocking fee because Of the sales rep lacking professional skill to advise. Save yourself money and go to a company which is interested in customer satisfaction.

Didnt received anything yet

I am still waiting for delivery

I've emailed several times explaining that the glasses shown on the website are different from the glasses that were sent to me last week. Nobody has replied to this issue.

Order # 1279756, I ordered 2 pair of glasses after I provided cool frames with my eye glass prescription. My regular glasses were perfect, my sunglasses, however were a different story, I ordered Polarized Brown Plastic Lenses with Scratch, UV and AR, when they arrived there was a little discolouration on the lenses and my view when wearing the glasses was distorted, I thought it was because of the discolouration on the lenses. After I contacted the company I was told I would have to pay for shipping to have them corrected, I did pay for shipping and after I received the glasses for the 2nd time, the discolouration was no longer evident but the distortion was still there. I paid $383.00 for the sunglasses and was never able to wear them. I did not find them to be very concerned with my issue. My order was on June 23, 2021.

Fake Cartier frames. Wasted 1200 usd.