Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
Showing 3,043 reviews with 5 stars · Clear filters
Alex R.
My experience was super smooth. Seeing reviews on here def scared me but for me customer service was responsive and nice even after I made a mistake. I ordered on a weekend and w a holiday but they still got them to me w in like 2 weeks. I’d recommend.
Jamie
Surprisingly pleasant experience! This was my first order from Cool Frames, and they did not disappoint! I saw frames that I loved at my optometrist, but they were way out of my price range. I did an online search and came across Cool Frames who by all appearances carried the same frames at half the cost. I decided to take a chance. The frames were on backorder, but Cool Frames kept me in the loop. When they arrived, they were absolutely perfect! I couldn't be happier!
Idaho
I have ordered from Coolframes for years and always have great service. Jeffrey has helped me through several of my problems and always responds immediately. Great prices, wonderful service, fantastic company.
Phil
Support went above and beyond to make sure I got glasses that were right for my eyes. Responses were timely and they really cared that I had glasses that met my needs.
Sandra C.
There was a hiccup with my order and the representative who helped me was very kind, understanding, quickly responsive, and able to help fix everything. I was able to get the exact prescription and other needs met without hassle or issues. The company even sent me a shipping label to return my glasses promptly and fixed them fast. I was impressed over all with the help and quality of my glasses. I highly recommend this company. They do a very nice job.
cassiano
Very quickly response in e-mails and very efficient shipping.
TM
Great customer bought 2 pair off Cartier brand glasses from them, speedy delivery hassle free.
MCrP
I had a great experience with Cool Frames. Besides one other (that was reviewed worse than cool frames), they were the only online shop that carried my decade old frames. I read all the bad reviews and was worried about ordering from them. I bought the frames and emailed them. I said that if everything went smoothly, I would write great reviews but if not, I would write bad ones. After that their communication was great. They gave me timelines and updates. The best thing is that I got brand new frames (no lenses) that I thought were discontinued. I got them quickly within the timeline promised. I couldn’t be happier!