Cool FramesReviews of coolframes.com

I ordered prescription lenses and frames from them, from the start there were many issues. The last pair was correct. However I found out my prescription was incorrect. So I went to a local lens place to have them fixed, only to find that I was sold Ray Ban frames, but they did not have Ray Ban lenses. What I ordered included “authentic” lenses and frames. Everywhere on the website states that everything sold on their website is 100% authentic. However, my lenses are knock off/ thrid party lenses, as they are (now I found out) not authorized to sell Ray Ban lenses with the Ray Ban logo on the lense. I have reached out to them several times asking for an explanation of why I didn’t receive the correct authentic lenses and why it is not disclosed anywhere in the purchase process, order, or on their website. They will not replace or refund me for this false advertisement. Instead they said that it’s just me trying to get refunded for one of my pairs of glasses that has the wrong prescription. Which is not true. I would be fine if I got what I ordered. I did not. I asked repeatedly to speak to a manager. They won’t let me. And keep declining to admit fault. The last email said that “ Adding the Ray-Ban logo to the prescription lens would be a special order through Ray-Ban labs and would be more expensive than the usual prescription lens since they carry the brand's logo. This is something that has not been requested to us when you placed the order. “ There’s nothing stating that I need to request this. Additionally the picture of what I ordered SHOWS it on the glasses. That is false advertising and this company is scamming people. As you can see from the attachment, the glasses show the Ray Ban logo on the lense.

Buyer beware this is a fraud company, selling fraud and counterfeit frames. Their customer service is also non existent and a scam. Ordered a brand name frame with prescription lenses which arrived broken and shattered. Sent pictures of the shatter and broken frame and lenses to CoolFrames and was promised a new pair to be sent out asap. A month later only a replacement frame arrived without the prescription lenses. Customer service was not compliant and refused to refund. Don't buy anything from these scammers!

Bought some Converse frames for my son did my homework made sure they were the correct frames when I got the frame frames and tried to put the lenses in the frames snapped tried to call cool frames and let them know. I had to go get glasses elsewhere they told me they would not refund my money, but would let me get another pair of glasses. I would not buy anything from this company.

SCAM These folks just took my $500 and decide to cancel and not refund

I’ve purchased several pairs of glasses over the years but this company is going downhill fast. Customer service is nonexistent! Expedited delivery means nothing, it will still take you months to get your glasses and with zero communication from the company. There are lots of choices in this space and I’m finished with this one. Frames Direct is much better.

BUYER BEWARE: This company has no customer service. I spent $700 on a pair of glasses, paid for two day shipping once they were ready. They arrived yesterday after about two weeks, the frame was broken clearly from where they has incorrectly pressed in the lenses and just decided to ship it anyway becuase who cares right!! We can do what we want. No you can't. I called and emailed them multiple times their offshore customer services had no authority to really do anything, their website says if you have Damaged or Defective items they will "promptly" correct the problem at no cost to customer, this is clearly a lie. Their solution, to send me a return label via USPS ground from Florida to NY (5 days transit time) and then it would take them an additional al 5-7 days to change the frames and ship back. So roughly a month+. I don't think so. An extra two weeks is not promptly. I requested they send me the new frame and I then I could pop in the lemses and then return the clearly damaged one they sent first time so I am not delayed or inconvienenced any further. They refused to send new frames via two day shipping before returning broken ones (which is normal with e-commerce, think Amazon and any other online retail store) they also refused to refund my money and refused to do anything other than their two week ground round trip. I have filed a claim against this company with my credit card company and I have also logged a complaint with the NY State Attorneys Consumer Protection office. I will be getting my money back and I would advise you shop elsewhere. I will post an update when available.

Had to contact customer service multiple times and every single time I was given a completely different answer. First, it was, oh your frames aren't here, but we have your lenses ready, but don't worry, you should get them in time. Then, your frames are here, but your lenses haven't been created yet, but you should still receive them in time. Then today they told me they dont have them ready and have to still create the lenses they already told me were done. I ordered them in PLENTY of time to get them in time for my wedding day. As it stands if I cancel the order, I will only get a refund on the frames and not the $200 dollar lenses. If they had been honest from the get go I would have waited until after the first of the year when my insurance would have paid for them. The only reason why I ordered these was because they were telling me they would be here well before my wedding day. I will NEVER use coolframes again. Im going back to Zenni.

I ordered progressive lens from this company a year ago. I didn't like them, so returned the product for store credit, only to find out that the lens portion is nonrefundable. They must be the only online company to operate this way. The store credit was not readily available, as I recently found out when I tried to redeem it. I had to jump through hoops, with long wait periods, to get it. The website was hard to navigate, as you couldn't go back to adjust you order without the whole thing resetting. The person helping by chat had a cavalier attitude to boot. Overall, a bad experience. Definitely won't touch them again.