Cool FramesReviews of coolframes.com

I ordered on April 25 and it is now May 17th and i still haven't received my order. Had i know it would take this long I would've never ordered to begin with .

I think it is awful that you guys charged to return an item. I bought two frames because I didn’t know which ones would fit my daughter and you charged me a restocking fee to return one of them.

waited 3 weeks befor i got my glasses delivered but since no one knew when they would come ,that day there was no one to pay the duties so they went back to seller so i had to wait another month to locate them so i wasn't going to wait another 3 week after they located them so i got charged restocking fees terrible service would not recomend this company to anyone my order was placed march 7 and got a partial refund may 9

Glasses had a crack in the lenses when they arrived

Horrible glasses, horrible customer service team. I paid for two pairs of the same glasses. Both came extremely crooked. And instead of owning up to their faults and giving new pairs of glasses, they told me that everyone's face is different and that I just need to get them adjusted WITH MY OWN MONEY at an optician. I would understand this if the frames were loose on my face or something, but this is a completely bent frame and they want me to fix it. At first, they were not willing to help me whatsoever and told me that even if they were to make an exception, I would have to pay for the return label to even get a refund. Only when I stopped playing their games and asked for a manager did they even try to help me by sending me a new frame. Also, every time you ask to speak to a manager, they will make some BS excuse of how the manager isn't in or the manager is busy, or whatever the case may be. But this is the third time I try to speak to them, and for some reason, they are still busy or not in the office. Strange. I am still waiting to speak to the mythical manager. Let's see if they will actually be able to help me.

Very bad first experience 😣 I ordered my glasses on April 21st, we are May 12th and haven’t received those yet. No tracking number neither That’s bad, real bad

You sent me a broken pair of glasses. I asked to have another set sent here and I have the lenses put in, but they want me to mail them back. I’ll pay to have them fixed and just will not do business with you people again.

I was order my sunglasses 28th May still not received not very happy about it