Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames reviews

Showing 3,043 reviews with 5 stars · Clear filters

customer. Bob F.
Jun 3, 2025
Mark in Customer Support is Very Helpful
Mark made my experience great. I had a problem with my order and it was fixed by Mark immediately. He was courteous and knowledgable. I wish all my customer service calls were as pleasant and effective. Kudos to Mark. Bob Fonow, Herndon, Va.
Response from Cool FramesJun 9, 2025
Thank you for your kind words, Bob! We're thrilled to hear that Mark provided such a great experience. We’ll be sure to share your kudos with him. If you ever need assistance again, we're always here to help! Regards, Anne Cool Frames LLC
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James G.
Jun 1, 2025
Great service, best prices
They have been fast and courteous. Really went above and beyond helping with a warranty issue.
Response from Cool FramesJun 3, 2025
Hi James, We truly appreciate your kind words. Our team is always happy to go the extra mile. Thank you so much for taking time to write us a review. We look forward to doing business with you again in the future! Regards, Anne Cool Frames LLC
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customer
May 31, 2025
Great purchase will shop again.
Great purchase will shop again.
Response from Cool FramesJun 3, 2025
Hi, Thank you for your support! We’re thrilled you loved your purchase and can’t wait to have you back. We're here if you need any help with your glasses. Regards, Anne Cool Frames LLC
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jenjohnst
May 30, 2025
Efficient
The process of selecting frames was easy and efficient. They arrived on time.
Response from Cool FramesJun 3, 2025
Hi Jenn, Thank you! We’re glad you found the process smooth and efficient. We really appreciate you taking time to write us a review. Hope to see you again soon! Regards, Anne Cool Frames LLC
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Edward H.
May 28, 2025
Mark who was very hecoolpful and…
Mark who was very helpful and knowledgeable.
Response from Cool FramesMay 30, 2025
Hi Edward, Thank you for leaving us a review! I have passed on your compliments to Mark. Do not hesitate to reach out if you need any assistance in the future. Regards, Anne Cool Frames LLC
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Terrence R.
May 28, 2025
Best online eyeglass company
Cool frames was affordable and great quality designs. Cool frames even worked with my insurance which I really liked.
Response from Cool FramesMay 30, 2025
Hi Terrence, Thank you so much for your feedback. We truly appreciate you writing us a review. We really appreciate your business and we look forward to serving you again in the future. Regards, Anne Cool Frames LLC
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Will
May 27, 2025
The Ultimate Professional Experience My initial experience with Cool frames…
My initial experience with Cool frames was Awesome! To be more specific, my salesman/customer service representative Mr Luis was exceptional! He is the epitome of a true professional. He was patient, knowledgeable, kind, fair and honest throughout research and purchasing process. I've never been so comfortable making an online purchase of this magnitude. Thanks Luis, looking forward to doing business with you again in the near future.
Response from Cool FramesMay 30, 2025
Hi Will, We are so thrilled to hear about your experience! I have passed on your compliments to Louise and shared your review to the whole team as well and this really made our day. It's our pleasure to provide an excellent service. We really appreciate you leaving us a review. We look forward to doing business with you again in the future. Regards, Anne Cool Frames LLC
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customerfromMI
May 27, 2025
Great customer service!
Great customer service! & the the glasses were for sure awesome!
Response from Cool FramesMay 30, 2025
Hi, We really appreciate your feedback! So glad you loved the glasses and had a great experience. Looking forward to serving you again in the future. 😊 Regards, Anne Cool Frames LLC
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