Cool FramesReviews of coolframes.com

You better get what you want exactly because they will not pay for shipping and they take 20 percent out of your refund for a restocking fee. This is company is pure trash .

I recently had an incredibly disappointing experience with them. After 20 days and many follow-ups, they changed the shipping date not once, not twice, but four times! I have never been more frustrated and dissatisfied with a customer service team. They were not willing to expedite the shipping after delaying the shipment for 20 days. And when I asked to talk to the manager, I was told that he is not available! I will never get anything from them again.

This company is awful. We placed an order on Wednesday for next day delivery. No response from them on Thursday. Called today and was told it takes 4 days to process. WHY EVEN OFFER NEXT DAY DELIVERY IF YOU DON'T DO THAT?? SCAM! My son had been having terrible headaches while waiting for his new glasses. We CHOSE this company because we thought it would be super fast. Not the case! They refuse to refund the next day shipping fee too! Awful way to do business! We were told they won't be delved until late next week. This is such a horrible way of doing business. I will never buy from here again. Thanks for showing what horrible customer service you have. If I could give ZERO STARS I would. So disappointed this company REFUSED TO MAKE THINGS RIGHT. AWFUL AWFUL AWFUL

The glasses I had initially purchased were not there, so they offered me a refund or to buy them in another color. I bought them in another color, however, I did not like them. I have been emailing them daily asking to exchange or return them and they have NOT responded! The after-sales service is horrible!

I paid extra for delivery for glasses that did not arrive on time for a trip as they lead me to believe. Upon return from my trip, I tried the glasses on, and they do not fit. I called and tried to return them, and they said no return was possible but the offered and exchange. Upon deciding what pair, I wanted; they then told me I was outside my 30-day window and no exchange was possible now. I'm now stuck with off the shelf glasses that do not fit and out my hard-earned money and they don't care. Keep shopping, there's plenty of other choices of companies to buy from.

Ordered glasses months and months ago. A month later, they shipped the glasses to my billing address instead of my shipping address. A month later, they charged me to re-ship them even though it was their mistake. They AGAIN shipped them to my billing address instead of my shipping address. I told them I wanted a refund. They insisted on shipping them again. About a month later, I finally get the glasses, and they're completely unusable. Wrong prescription. It's too late to get a refund. I used last year's health account to purchase. I don't trust them to fix the problem, and even if they did, I MIGHT get them back in time for Christmas ( It's September now). I'm out over $700. I'm going to have to pay someone in town to put lenses in them. It will by far be the most expensive pair of glasses I have ever had. I'll have to wear them until I'm 90 to justify the cost. Buyer beware.

Really frustrating experience, I received the wrong lenses. I had ordered grey and got red, there was no rush to correct their mistake at all. I was told I had to pay to return them, there is no official documentation. I do not feel confident that if I sent them back I would ever get them again. I requested to talk to a manager, received nothing and followed up a week later being told “the manager left an hour ago” ….still have heard nothing. I will never order from here again. I should have stuck with a Canadian company, I never had issues in the past.

They didn’t get one thing right with my order and terrible customer service. Waste of time.. and they charge a 20% restocking fee when you return a pair of glasses.