Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
Showing 3,043 reviews with 5 stars · Clear filters
Tammy P.
Cool frames is a good company if you want nice eyeglasses and prompt service. I just received my eyeglasses and I love my cool frames.
Response from Cool FramesOct 24, 2022
Hi Tammy! We're so happy to hear that you love your eyeglasses. Thank you for your purchase and for your kind review. We look forward to working with you again! Best, Ashley C. CoolFrames.com
Robert
Think UPS had a problem and were a day late. No Big deal. Both frames are great. I sat on my old Revolution 451's frames and broke them. This new replacement worked just right. The lenses fit exactly. Now I just have to get a pair of clip-on sun glasses for the Stepper frames which I like. Love titanium. I like spare frames so I'll be back again. Used COOLFrames.com for years. Great prices and selection.
Response from Cool FramesOct 15, 2022
Thanks so much for the kind review! We appreciate you purchasing frames from us. We're so happy to hear you like them! Thank you! We look forward to working with you again in the future! Best, Ashley C. CoolFrames.com
DONALD J.
Genesis was Great by helping me with my shipping item. She was very Professional and took good care of me as a customer.
Response from Cool FramesOct 3, 2022
Thanks so much, Donald! Yes, Genesis is wonderful and we're so happy to hear that she was able to help you out. Thank you for your business, we look forward to working with you in the future! Ashley C. CoolFrames.com
Richard U.
Gotta say I was optimistic about buying my prescription glasses online. Purchasing with cool frames was a great experience and a super value. I totally would purchase glasses again and would recommend anyone that is looking for a great value with top notch commitment to the customer experience.
Response from Cool FramesAug 16, 2022
Thank you so much for the kind words and review, Richard! We truly appreciate you being a customer. We really hope you enjoy your purchase! Thank you, Ashley C.
Janice D.
Found frames I loved, but my eye doctor couldn't order. CoolFrames to the rescue. They had the frames and worked with my insurance, leaving me less than $20 out of pocket. Great customer service. Can't wait for the frames to arrive so I can have the lenses put in and show them off.
Response from Cool FramesAug 14, 2022
Thank you for your order and for the kind review. We are able to use the Cigna coverage to offset some of the cost of the frame you purchased. Lee W.
Tyrone A.
Bought Cartier was a little skeptical at first. The glasses look good and they did my prescription and got all necessary paperwork to accompany the Cartier eyewear. GENESIS is the rep I used. I STRONGLY suggest you use her too. Her customer service and patience was top tier. And all this took a week give or take a day or so
Response from Cool FramesJul 29, 2022
Thank you for your order and thank you for letting us apply your Eyemed insurance to the purchase of the Cartier eyeglasses. Please enjoy them, and we thank you for mentioning Genesis, she is great. Lee W.
Jenny L.
Wow! I am so impressed with Gina and the amazing customer service regarding my order. I ordered a day early from the awesome prime day deals and they honored the sale price for my new Prada sunglasses. The prices are great and the service is impeccable. Will return for future purchases!
Response from Cool FramesJul 20, 2022
Thank you for taking advantage of Coolframes Prime day sale. Thank you for pointing out Gina she is one of our best. Enjoy your amazing sunglasses Lee W.
Eustacia S.
Let me tell you...this place is AWESOME! They had the frames I have been searching for about a month....AND the best customer service rep named Genesis! She is worth her weight in gold! She was patient and so informative about EVERYTHING!! I definitely will be back and can't wait to receive my order!!! CoolFrames will be on my lips with their wonderful service and friendly staff!!❤️❤️
Response from Cool FramesJul 19, 2022
Thank you for your order and for the kind review. We agree,Genesis is terrific and we hope you enjoy your new prescription eyeglasses. Lee W.