Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
Showing 3,043 reviews with 5 stars · Clear filters
Terry
I had to do a few exchanges and Coolframes was an absolute pleasure to work with from a customer service perspective. Service was exceptional!
Response from Cool FramesNov 2, 2022
We're so happy to hear that you are pleased! Thank you for working with us on your exchanges and we are very grateful for you being a customer! Thank you! Best, Ashley C. CoolFrames.com
Ralph Abdel N.
The quality is great and the box that it came in was very nice. The price was cheaper than anywhere else too! The service was way better than expected. I highly recommend.
Response from Cool FramesNov 2, 2022
So happy that you are happy, Ralph! We hope you enjoy your frames and we look forward to working with you in the future! Thank you for being a customer. Best, Ashley C. CoolFrames.com
James
Quick turn around, exact to order.
Response from Cool FramesOct 28, 2022
Thanks so much for the nice review, James! We are so happy that you're happy and we appreciate you being a customer. It's been a pleasure to work with you and we look forward to working with you in the future. Take care, Ashley C. CoolFrames.com
Daniel S.
Easy online shopping with great glasses
Response from Cool FramesOct 27, 2022
So happy to hear your experience was a good one. Thank you so much for the kind review and for being a customer. We appreciate you, Daniel. Best, Ashley C. CoolFrames.com
Mark
Quick to respond. My glasses were fixed without any delay, no questions asked.
Response from Cool FramesOct 27, 2022
So glad we could get you taken care of, Mark. Thank you for being a customer and we look forward to working with you in the future! Take care, Ashley C. CoolFrames.com
David H.
Great customer service. Was able to talk with a human to correct a mistake I made when ordering. Very helpful. The glasses are great. And the price was reasonable.
Response from Cool FramesOct 27, 2022
Excellent, we're so happy to hear you are happy with your order, David! Thank you for being a customer. We appreciate you! Best, Ashley C. CoolFrames.com
Lynn D.
Love these frames, I've had a pair for 3years they are so comfortable, a little bit tired now so wanted to replace them. Great service from CoolFrames and quick delivery to the UK. Thank you.
Response from Cool FramesOct 24, 2022
Thanks so much for being a customer and for the kind review. We're so happy to hear your like your frames. We look forward to working with you again. Thank you, Ashley C. CoolFrames.com
Jos R.
Great experience, took a bit longer for delivery as anticipated, nevertheless, still give 5 stars since the customer service is outstanding!
Response from Cool FramesOct 24, 2022
We're sorry you did not receive your order when you were expecting to. It was shipped on October 12 with UPS tracking information sent to you that day. The item was delivered to you October 20. We appreciate your business and we hope you enjoy your frames. Please contact me at [email protected] if there's anything I can help with. Thank you, Ashley C. CoolFrames.com