K A.
Excellent Customer Service
Excellent customer service and great prices on the brands I am looking for! This isn’t my first time buying from Cool Frames but this order was a bit more complicated and I’m thrilled with the final results.

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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Excellent
Showing 3,043 reviews with 5 stars · Clear filters
K A.
Excellent customer service and great prices on the brands I am looking for! This isn’t my first time buying from Cool Frames but this order was a bit more complicated and I’m thrilled with the final results.
Subbarayudu
Fast and customer friendly. Excellent pricing, flexibility with needs, and solid product return/replacement.
Ann C.
Pretty good! Shipping took a little longer than some of the other online stores for eyewear but the frames look great, the lenses were very light with the correct prescription! I can see clearly! Yay! The only thing that would make a better user experience would be to have the tracking number sent out or attached once the item has been shipped. It was not, so I had to email customer service which is really an extra unnecessary step. They provided the tracking number which could be automated.
Response from Cool FramesNov 22, 2022
So sorry that shipping was a little longer than you thought it would be. We are so happy to hear you received your glasses and are happy with them! We appreciate you being a customer and appreciate the kind review. Take care, Ashley C. CoolFrames.com
Unhappy C.
Always a good experience buying from Cool Frames. Huge selection and love the Lily Pulitzer line. Beautiful, high quality frame and small enough for my head and face. Highly recommend both Cool Frames and Lily Pulitzer frames.
Response from Cool FramesNov 22, 2022
Thanks so much! We appreciate you being a customer and we really appreciate the review. We look forward to working with you in the future. Thanks, Ashley C. CoolFrames.com
Alex
Simple ordering process. Had the frames I couldn't find anywhere else. They also shipped promptly and had them in less than 2 weeks.
Response from Cool FramesNov 22, 2022
I'm so happy to hear that you're happy! We appreciate you being a customer. Best, Ashley C. CoolFrames.com
Julie M.
Livraison rapide lunettes parfaite
Response from Cool FramesNov 22, 2022
Julie, Nous sommes si heureux que vous soyez heureux ! Nous sommes impatients de travailler avec vous à l'avenir. Merci, Ashley C. CoolFrames.com
Mary O.
Excellent Prices and Amazing Customer Service!
Response from Cool FramesNov 2, 2022
Hi Mary, Thank you so much for your order! We're so happy that you are happy and we really appreciate you. Thank you for the kind feedback. Take care, Ashley C. CoolFrames.com
Wilder R.
Very good and friendly service. Frame came as advertised. Happy customer.
Response from Cool FramesNov 2, 2022
Hi Wilder, Thank you for the review and thank you for being a customer! We appreciate you. We are so happy that you are a happy customer and we look forward to working with you again! Take care, Ashley C. CoolFrames.com