Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames reviews

Showing 3,043 reviews with 5 stars · Clear filters

customer
Jun 23, 2025
Great costumer service
Great costumer service, I never felt rushed or pressured. As a matter of fact I wanted to stay and hang out. I had a great time trying on all sort of frames, even some silly ones for pics. Love those guys
Response from Cool FramesJun 24, 2025
Hi Lenny! Thank you so much for this joyful review! We’re thrilled that you felt so comfortable and had fun during your visit—that’s exactly the kind of vibe we love to create. We look forward to seeing you again in the future! Regards, Anne Cool Frames LLC
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customerMarilyn J.
Jun 22, 2025
Luis was knowledgeable and went out of…
Luis was knowledgeable and went out of his way to order the Kate Spade frame that I wanted. Great customer service!
Response from Cool FramesJun 23, 2025
Hi, We’re so glad to hear that Luis went the extra mile to get you exactly what you were looking for. We’re lucky to have him on our team. We’re sure your new Kate Spade glasses will look amazing on you! Looking forward to helping you again in the future! Regards, Anne Cool Frames LLC
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JDA
Jun 20, 2025
Mark is the BEST
Mark is the BEST! His ability to guide me over the phone, email and best options for my new frames was so cool! (Go CoolFrames!) Mark is detailed, professional and super client concerned! He knew just how to suggestive sell without being pushy! Mark knows what products are offered and nice sale prices! Thanks so much Mark!
Response from Cool FramesJun 23, 2025
Hi, Thank you for this amazing review! We’re absolutely thrilled to hear that Mark made your experience so smooth and enjoyable. We’ll definitely pass along your kind words—he’ll be so happy to know he made a difference! Thanks for being part of the Cool Frames family! Regards, Anne Cool Frames LLC
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Garilynn M.
Jun 16, 2025
Patience is always the key with customers
I had a very great Representative helping me he was awesome with every question I had asked and he was very patient thank you so much Louise for helping me set my order.. I would give you 10 stars for your awesomeness
Response from Cool FramesJun 23, 2025
Hi, Thank you for the wonderful review! We’re so happy to hear that Louise gave you the exceptional service you deserve. We’ll make sure to pass along your shoutout. Thanks again for choosing us, and we look forward to serving you again in the future! Regards, Anne Cool Frames LLC
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William
Jun 15, 2025
I was apprehensive about ordering my…
I was apprehensive about ordering my glasses online but based on the quote received at a physical location I decided to take the risk. I was able to upload my prescription and Anne expertly guided me through the process. I cannot wait to get my brand name glasses at less than half the cost. To all my Caribbean folks who are tired of overpriced eyewear, I highly recommend this company. You can use your prescription from back home to place your order. (You are welcome my island people!!!). UPDATE - I received my glasses a few days ago. Its PERFECT. Its what I ordered in terms of the brand, model, color, prescription and price! Am ready for summer with my new look. Thanks again customer service representative Anne. I appreciate you!
Response from Cool FramesJun 23, 2025
Hi, Thank you so much for this heartfelt review! We’re thrilled to help you feel confident about ordering online. It’s amazing to hear that you’re getting the stylish glasses you love—without breaking the bank. We’re grateful for your support and for spreading the word. Thanks again for trusting us! Regards, Cool Frames LLC
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samuelrhdez
Jun 13, 2025
Very friendly
Very friendly, knowledgeable! Really went out of his way to helping me, and I received a discount that I was not expecting! Thank you !
Response from Cool FramesJun 14, 2025
Hi Samuel, Thank you for your kind words! I'm thrilled to hear you had a great experience. It was our pleasure to help, and we're so glad the discount was a nice surprise! 😊 We look forward to doing more business with you in the future! Regards, Anne Cool Frames LLC
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Sharon M.
Jun 13, 2025
Louise was fabulous
Louise was fabulous, very polite and had a sense of caring for the customers. He's excellent representation for Cool Frames made me feel so assured of my request. Please let Louise know how much he is appreciated, and I will be passing on the wonderful customer service that your company provides!
Response from Cool FramesJun 14, 2025
Hi Sharon! Thank you so much for your thoughtful review! We’re thrilled to hear that Louise made such a positive impact on your experience. We’ll be sure to share your kind words with him—it will mean a lot! Your support and recommendation truly mean the world to us. Looking forward to serving you again! 😊 Regards, Anne Cool Frames LLC
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Soto
Jun 12, 2025
Cool Frames 5 stars all the way!!
This company goes ABOVE & BEYOND!!! I made a mistake when ordering my frames and they reached out to me immediately to correct it although, I blame myself for the mistake. That showed me such A+ customer service. They will continue to be my first choice when I need eye wear. Their selection is great and they give the best discount. Overall, 5 star experience!!
Response from Cool FramesJun 13, 2025
Hi, Wow—your review truly made our day! 🌟 We’re absolutely thrilled to hear abut your experience. Providing A+ customer service is something we take great pride in, and knowing we’ve earned your trust as your first choice for eyewear means the world to us. We're so glad you love our selection and discounts, and we can’t wait to help you find your next perfect pair. Thank you for taking the time to share your experience. Regards, Anne Cool Frames LLC
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