Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
Showing 3,043 reviews with 5 stars · Clear filters
Lisa
Great selection of designer frames with comparable quality to other brick and mortar biz. Very prompt delivery time. Have purchased twice and highly recommend.
Response from Cool FramesDec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Best, Ashley C. CoolFrames.com
Edgar J.
best quality , best prescription glasses, I can see perfect. They delivery in a week.
Response from Cool FramesDec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Best, Ashley C. CoolFrames.comc
Dave
Great customer service , glasses arrived quickly and were perfect
Response from Cool FramesDec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Best, Ashley C. CoolFrames.com
Lisa M.
My grandson's glasses were broken at school, and he has a high powered prescription and needed them badly. I searched online to find the exact frames he had so that I could pop the lenses out of the broken pair..and CoolFrames were the least expensive and the fastest shipping that I found. 🥰
Response from Cool FramesDec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Best, Ashley C. CoolFrames.com
C J.
Purchase four pair of frames and will purchase more in the future. Genesis was helpful with lens replacement and exchange due to Rx changing. Kudu to Genesis!!! Thank you for the timely response and update on receiving return and processing quickly. Chastity
Response from Cool FramesDec 31, 2022
Yes, Genesis is a great member of our team! We're so happy to hear that you're pleased and that Genesis was able to assist you satisfactorily. Thank you! Ashley C. CoolFrames.com
Maryann D.
Nice customer service experience
Response from Cool FramesDec 31, 2022
So happy to hear this! Thank you! Ashley C. CoolFrames.com
Kim A.
Great service and frames everytime I shop.
Response from Cool FramesDec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Thanks for being a loyal customer and we look forward to continuing to work together in the future. Best, Ashley C. CoolFrames.com
Timothy
The glasses and timeliness of service.
Response from Cool FramesDec 31, 2022
So happy that you're happy! Thanks for the kind review and for being a customer. Best, Ashley C. CoolFrames.com