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Conzoll (conzoll.com) has 175 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
conzoll.com
Website
conzoll.com
Category
Wedding & Party
Location
new york, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 10% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Dear Jennie,
We sincerely apologize for the delay in the delivery of your order. We understand the inconvenience this has caused and we want to assure you that we are taking immediate steps to rectify the situation.
Unfortunately, our factory was closed for over two weeks due to scheduled holidays, which unexpectedly impacted our production timeline. We acknowledge that this delay falls short of the service standards we aim to uphold.
Rest assured, we are actively working to expedite the production process to fulfill your order as quickly as possible. Additionally, we will be closely monitoring your shipment to ensure it reaches you promptly once it leaves our facility.
Thank you for your understanding and patience. We value your business and are committed to providing you with the quality service you deserve.
Sincerely,
Conzoll.com
DB
Dennis B.
The company is nothing more than…
The company is nothing more than thieves.. No one can tell me where they are actually located. If anyone has their address, I would appreciate it.
NC
NORINE C.
Conzoll CON
I purchased this canvas print for a birthday present. It never came. Conzoll customer service reached out to say that they will reship the item. I hoped to present it for Valentines Day but here I am...
Feb 8,2024...
STILL WAITING!
Response from ConzollMar 6, 2024
Hi Norine, thank you for your purchase, I checked the replacement shipping status, your package was delivered on 12, Feb. Here is the tracking info for you: https://t.17track.net/en#nums=UJ293013044YP
BA
basel A.
I placed an order where you provide a…
I placed an order where you provide a picture and they put it in a frame and with some nice words it on thr side . I received my orders today it is worthless I can do this at kinkos with better quality!!!! No frame!! This is BS .
A piece of nylon with a print out charging Mr $38 ??? With no frame? If I don’t receive my frame I will be disputing the charges.
Response from ConzollJan 30, 2024
Hi Basel,
I hope this message finds you well, and I sincerely apologize for the inconvenience you've experienced with your recent order. We deeply regret that the product did not meet your expectations, and we understand your frustration.
BTW, we did claim on the detail page that the product does not include the frame.
Sincerely,
Conzoll Team
MR
Moctezuma R.
Terrible service.
Terrible service.
Response from ConzollJan 25, 2024
Hello Moctezuma,
I'm sincerely sorry to hear that you had a less-than-satisfactory experience with our service. Your feedback is valuable to us, and we genuinely apologize for any inconvenience caused. We take customer satisfaction seriously, and I would appreciate it if you could provide more details about the specific issues you encountered. This will help us address the concerns and make necessary improvements.
Thank you for bringing this to our attention.
Best regards,
Conzoll Team
TC
Tonya Carroll M.
I never got my order ...
I never got my order ...
Response from ConzollJan 25, 2024
Hello Tonya,
I apologize for any inconvenience you've experienced. I'm sorry to hear that you haven't received your order. To assist you further, could you please provide me with your order number? Once I have this information, I'll look into the status of your order and work on resolving the issue.
Thank you for your patience.
BJ
Bobbi Jo C.
If I could give you 0 stars I would
If I could give you 0 stars I would. I ordered 2 canvases and expected them to be correct. They sent me 2 posters instead that I have no use for. I requested a refund. However, they want to give me 10% back, 20% back, 50% back. Well after numerous emails they still don't want to fix the problem. So buyer be aware. If you are not happy with the product they don't care about making their customers happy in the least. Please get your canvases elsewhere. This was needless to say for Christmas, didn't come till afterwards, and still not correct. So I will shop elsewhere.
Seeing how you can't make this right hopefully this review will help you refrain from taking money from people and not making good on your products will do you some good.
Response from ConzollJan 11, 2024
Dear Bobbi,
We sincerely apologize for the disappointment and frustration you've experienced with your recent order. We understand the importance of getting your products on time, especially during the holiday season, and we deeply regret that we did not meet your expectations.
We are genuinely sorry for the mix-up with your order, and we acknowledge that the resolution process did not go as smoothly as it should have. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention.
Please know that we take full responsibility for the error, and we are committed to making this right for you. We will review our internal processes to prevent similar incidents in the future. In the meantime, we would like to offer you a full refund for the inconvenience you've experienced.
Our customer support team will reach out to you directly to arrange the refund and address any further concerns you may have. We are dedicated to ensuring your satisfaction, and we appreciate the opportunity to make amends.
Once again, we apologize for the inconvenience and appreciate your understanding. If you have any additional comments or suggestions, please feel free to share them with us.
Thank you for bringing this to our attention.
Best regards,
Conzoll Customer Support Team
GC
Gene C.
Poor quality. Too much hassle.
Delivery time was reasonable. I ordered a personalized door mat. I did like the graphics. However, when it arrived, for shipping it was folded into quarters. The material on one of the folds stuck to itself tearing loose from the backing. This made me concerned how quickly it would tear if people wiped their feet on it. My initial impression was that it was just an oversized potholder that would not holdup under use. VERY lightweight making me think any wind would make it blow off the porch. Bringing these points to their attention, they offered a 10% refund as it was personalized. They wanted me to 90% for something that was defective upon delivery. They offered 20% back leaving me to pay 80% for defective product. Then they offered 30% leaving me to pay 70% for the defective product. Finally I told them I denied payment to my credit card. Then they agreed to a full refund.
Just a lot of hassle for a poor quality product.
Response from ConzollJan 11, 2024
Dear Gene,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your personalized door mat. Your satisfaction is our top priority, and we are genuinely sorry that we fell short of your expectations.
We appreciate your detailed description of the issues you encountered, and we understand your concerns regarding the shipping and the quality of the product. We genuinely regret any frustration this may have caused.
We want to assure you that your feedback is valuable to us, and we have already shared it with our team to address the issues in our processes. We are committed to improving our product quality and the overall customer experience.
We are glad that we were able to reach a resolution with the full refund, but we acknowledge that the process was more challenging than it should have been. Your feedback is a crucial reminder for us to refine our customer service procedures.
If there's anything else we can do to regain your trust or if you have further suggestions, please don't hesitate to reach out to our customer support team. We genuinely appreciate your business, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Best regards,
Conzoll Customer Support Team
