ConveraReviews of convera.com

I’ve had an absolutely terrible experience with Convera. They took money from our account, yet failed to send it to the supplier. Despite the payment being deducted, they kept using the excuse of a "3-day clearing period" when there was no reason for the delay. Their customer service is beyond useless – I’ve received no clear answers, just vague responses that only add to the frustration. If you’re looking for a reliable FX provider, DO NOT use Convera. They’re unprofessional, unresponsive, and incompetent. We’re already looking elsewhere for our business.

I'm facing a terrible situation with Convera regarding tuition payment for an educational institution (LSE-UK). I generated the payment through the LSE platform and selected my bank in Brazil (Itaú, one of the largest banks in the country) to proceed with the payment. I used one of the payment options offered by Convera (PIX), which facilitates payments between Brazilian entities. Convera's partner in Brazil is supposed to transfer the money to the UK. Convera uses Cardpay as its local partner in Brazil. After 10 days, Convera still hasn't acknowledged my payment, despite me sending all the necessary documents from my bank (Itaú). What's even worse is that I've tried several times to communicate with customercare contact.convera.com, but they have not taken any action to retrieve my money from their local partner in Brazil. This situation is unbelievable, and I feel deeply disrespected by Convera. Please be VERY careful when selecting Convera as your payment provider.

Avoid using convera at all cost. I send a remittance on 8 Nov 24 and it has been more than a month and the beneficiary have not received the funds. When we check with convera, we were told they cant refund and we just have to wait. Waiting for one whole month is ridiculous, no explanation, no nothing !!

Completely useless. Every email I sent to request help (as the online information was not enough/correct to process the transaction) just reiterated the information in that same useless form. As I am a customer of Great Southern Bank and they do transfers with Convera, I have no choice but to set up a new different bank account for this transaction or get them to send me a cheque. Bring back SWIFT!!

I sent an international wire transfer that was rejected by the receiving bank and the funds were sent back to Convera the next day. Convera did not notify me that the funds were sent back. I started an inquiry about my funds when I was notified by the receiving bank that my funds were sent back to Convera. Long story short, Convera had my money for almost a month and did not care to notify me that the wire was rejected. By the time they finally sent my money back to me, they helped themselves to several hundred dollars in exchange rate difference. They made money on my money for a month AND they kept over $1300 due to difference in exchange rate. Unreal. Do not use them.

Impossible to make student payment for univeristy fees via a credit card on this platform. My card has funds and the bank authenticate yet Convera have no knowledge of why it keeps rejecting they are just useless surprised they are still in business

This company is a scam. Kindly avoid it by all means. They have destroyed us & many other businesses alongside. Our funds got blocked during 6 months without any explanations. If you don’t want to get bankrupted or die for angerness , avoid Convera at all cost. If you need any proof of what they have done to us & how they kill us , let us now

There were payment glitches on students.convera dot com that the Convera website only showed one transaction (i.e. the 4th payment attempt) was succesful (after the first 3 payment attempts did not go through), but my credit cards showed that actually the 2nd & 4th payment attempts were successful. I sent the details to their customer service webpage a few times explaining the details with attachments and requested for refund for the duplicated payment. But far I only received automated email replies with ticket numbers without any response or resolution from them!