ConveraReviews of convera.com

Convera customer service for students and their family members was terrible in my experience. We were asking for help to refund/recall a payment done in the wrong currency and have received six ticket closures and one rude customer service rep who hung up. The payment is still not back.

I’m extremely disappointed with my experience using Convera for an international tuition fee payment. I made a payment on July 25, 2025, to my university using Convera, expecting it to be delivered within the promised 3–5 business days. However, as of August 4, the university has still not received the funds, and I have received no meaningful update from Convera. I did email them and got only an automated response saying they would get back in one business day — but it’s been days, and there’s been zero follow-up. No confirmation, no proof of payment delivery, nothing. This is completely irresponsible for a financial service handling international education payments. What’s worse is that this delay is now putting my entire university admission and visa process at risk, as the deadline is very close, and I might lose my seat because of Convera’s negligence. As a student investing time, money, and hopes in studying abroad, this level of service is not just disappointing — it's dangerous. I trusted Convera to handle my tuition securely and promptly. Instead, I’m left in the dark, stressed, and uncertain. Use this service at your own risk — but if your academic future depends on timely payment, I’d strongly advise looking for faster and more reliable alternatives.

My bank uses Convera for international wires. I have provided all necessary information requested from my bank as the transaction was flagged as potential fraud. My bank does not take responsibility for delays or losses of third party involved. It has been 5 business days that the money was taken from my account (at a disadvantageous exchange rate) and the recipient does not have the money either. Time frame to process a wire= Unacceptable Business days since the first transaction= 4 Calendar days= 6 The bank is not taking responsibilities stating that it can take up to several weeks to process the wire and release the funds. What kind of scheme is this?

I transferred my son's tuition fees through Convera on 01/07/2025, well ahead of the university's deadline of 07/07/2025. Unfortunately, due to delays on Convera's end, the funds are yet to reach the university until today 23rd July 2025 As a result, I missed the deadline and might lose the option to pay tuition by installments—a serious inconvenience, both financially and emotionally. I took every step to ensure timely payment, but the delay from Convera has caused avoidable stress. A payment platform handling international education fees must prioritize reliability and transparency. This experience has left me very disappointed, and I hope Convera improves their processing times and communication moving forward. I don't recommend Convera to be one of the payment channels to this university. Reference UTR6545027

I regret using Convera for my sons university payment, you don't pay Convera because they use a beneficiary bank. If anything goes wrong, like a simple exchange rate fluctuation and they don't receive the funds they walk away form the problem. If you raise a query they say they didn't receive funds and case resolved. This is a terrible service and there is nobody to help you if things go wrong. If your payment does arrive through their complex web of different banks you're lucky, if your funds don't arrive you have a massive fight on your hands to get refunded. I will never use them again and if you do you should realize you're taking a risk and may lose your money, they wont take responsibility or investigate.

I sent my tution fee to UK and I have to file refund, while I used bank transfer option and they pooled me a account in Barclays Bank in in my own country who's benifiacry was convera and I did RTGS from local bank to pooled account in Barclays Bank, they initiated swift transaction and deducted tax(tcs) but when I asked convera for swift reciepts they declined and it have been 9 months my funds are with university they are asking for swift receipt, don't use this shitty platform for transfer of fees utter non sense.

Disgusting company and awful staff that When you speak to them sounds bored and annoyed and very unhelpful. They managed to get my account details wrong which meant I never got my refund. I had to call to chase this and spent over an hour on the phone. We then got to the Conclusion that they managed to get my Details wrong and the payment rejected and apparently they have been emailing me asking me for my details. I told them I have not received any emails off them since the 29th and no emails requesting information; to which 2 members responded with that’s interesting and can’t be. I then had to tell them to look into it. They promised to call me back in 24 hours and failed to do so and have not responded to any of my emails sent to customer service. I told them I suffer with anxiety and that this is very stressful however they just don’t care and completely ignore you. I have also told them I am not receiving their emails and they do not seem to be doing anything about this. I should have received my payment 10 days ago and they don’t even have the decency to call me Or reply or apologise. I will be contacting the finical ombudsman as the company should not be holding on to my money for so long and being more pro active

Looked at the rates of 5 major FX companies to send USD to AUD (Middle East to Australia). Convera scored the worst. Worse than a high street bank. Like AUD300 further out of pocket on a 10k transfer, compared to the best firm. Comment on cost only, not service or reliability. You're welcome.