ConveraReviews of convera.com

Absolutely horrible customer service, they don’t care about your business and will not do anything extra to get your payment going. Their intermediary bank returned my payment and provided no reason for return, I been waiting for over a week to get this case resolved, all their agents work from home and give a zero F about you and your payments

Pathetic customer service I am still waiting for the refund amount for the past 15 days

I got a chance to study in the UK from Africa through a scholarship program. The institution information that I should pay through convera. Little did I know what I was walking into. Payment was done on 13th Aug 2025, on 17th I made a follow-up to enquire why my funds have not reflected my call went unanswered. On the 20th I made another call to the UK one sleepy guy answered the phone and told me to wait for 10 days for the funds to reflect I hang up and made another call , another uninterested guy picked up and told me to send proof of payment and they got back . I raised 5 different enquiries , on 21 st I got an answer that I should contact my bank since the funds were sent in the wrong currency. Keep in my mind I was told to pay in local currency in the instructions and they closed my enquiry. I went to the local entity since we sent the money to via them to Convera,their entity told me that the money is already sent to Convera on the 13th I was confused stressed,my company has already started to suspect me thinking I have them a fraudulent payment information.22nd I wrote another enquiry with the response from their bank ,proof of payment and remittance advice it went unanswered,my deadline of payment was 25 th. The university said they can help because convera is a third party and would have to sort my problem And just like that I was dropped from the intake ,no response from convera till today,no refund of funds to our company The opportunity I had dreamt of was taken away as I watched ,knowing someone is just sitting, not even lifting a finger to trace the money. What was more frustrating was the people who received the call had no clue where to look,they kept asking for proof of payment on the enquiries,kept telling me they can't see my funds and you wonder how is it even possible yet the instructions came from them?

Convera ate my money!!! I made a payment through convera to tenant pay on the 18th of June, convera receithe money on the 19th of June and never posted it out. I called several times, sent emails but got no response. When I came out here to rant about convera, they suddenly closed the case , said the payment went through and updated it on their site whereas the payment did not get to tenant pay. The said transaction number their sent was fake as tenant pay said there isn't such number in tracing payments. Why did they update the payment immediately I came to trustpilot to rant about them. They are scammers. Do not use convera. Immature people taking people's money.

I was pressured into paying £600 for my son's Glasgow Uni accommodation - a lot of pressure about how there were deadlines, other students waiting for the room etc....I was told to use a payment portal for Convera...and tho my payment was initially acknowledged, they have since 'lost' my money...we waited and waited for receipt of payment - my money is GONE - no chance of talking to a human - no phone - no proper email - just automated rubbish!! DO NOT PAY MONEY TO THESE CROOKS!!!!!!!

My university tuition deposit was made on the 7th of August. I was assured that convera was a reliable method to make my payment. However convera managed to loose my money and has caused a significant delay that may cost me the opportunity to get my visa on time before the deadline. Myself and my family have had multiple back and forth emails with them however their customer service is abysmal. Their call centre help line would often keep me on hold for 45 minutes only to pick up and hang up. The two times someone picked up, they were either extremely condescending even after they admitted to have lost my tuition deposit. On my last occasion of speaking to their helpline, I complained about being put on hold for extensive periods only for the receiver to hang up on me, and the customer support agent quite literally burst out laughing as if the whole incident was some kind of joke. At this point I’m missing £8000 worth of money and I’m being met with no help at all. Please avoid convera.

Convera customer service is the worst to contact, making us wait for more than 20 to 30 minutes and they don't resolve the issue of the customers, and universities are blindly believing them without giving students other payment options.

Do not use Convera (formerly Western Union). My experience with them has been terrible. I used their service twice to pay tuition fees to McGill University. The first time was a bank transfer. The money was moving within the same country (Singapore). Normally, such a transfer is instant. However, a week later Convera wrote to me asking for payment confirmation. They were unable to identify my transfer and wanted me to prove that it was my money!!! After a week of back-and-forth emails, they finally sent the funds to the university. In the end, the transfer reached McGill with a three-week delay and caused me a ton of stress!!! Keeping that in mind, this time I decided not to use a bank transfer and instead paid by card. To my shock, they again demanded proof of payment. All the necessary information had already been provided on their damn website during the payment. Nevertheless, they wanted me to prove that this was my transaction. I have never seen such ridiculous nonsense from a modern financial institution. I sincerely wish these people that when they go grocery shopping and pay by card, they too get asked for confirmations and statements for every single transaction. DO NOT EVER USE THIS SERVICE. DEFINITELY NOT CONVERA.