ConveraReviews of convera.com

5 Stars to our FX rep... DG is always available, very helpful and proactive with suggestions. 3 Stars for back-office setup timing/implementation. My expectations may be the problem, but delays are common.

Convera service has been satisfactory with a manager of our account diligent. She does everything she can to ensure things runs smoothy and efficiently.

Good customer service. I always find someone to speak and they always work on fixing any problem. The cost is also very competitive

We use Convera for forex and payments in foreign currencies. Curtis Palmer, our Account Manager, has always been brilliant. He is responsive, pro-active, and very helpful, and deserves a 5-star rating. The 4-star reflects the room for improvement on their Global Pay platform which can be sleekier and more user friendly.

Very good communication, always usefully being able to get answers/actions right away. Our account manager in particular is always there and him as well as the team around him is always there when it comes to time sensitive problems like login issues, payments issues or FX rates. Only scoring this as a 4/5 instead of a 5 Stars Experience because of the delays here and there on the Edge platform. While anything on email is being sorted extremely fast and easy, there were times where cases going through the platform took longer than expected.

Have always had good customer service, particularly with our Client Relationship Manager. The website works well and I have no complaints.

Communication and responsiveness. Marium and her team are very pleasant to deal with.

The online journey with Convera was smooth and hassle free. Though they do need to give better visibility to remitters, till the money actually reaches the destination.