Russ
Doors leak and company wont honor their…
EDIT: Response to your response... How are you to get a video of the sealed doors leaking inside, without putting yourself in extreme danger of having to be Locked Inside? Don't state you do NOT want your customers put in danger when that is Exactly what you are asking them to do!! Doors leak and company wont honor their warranty. They want you to lock yourself inside the container while its raining to video the leak. First trying to be on-site at the remote location when its raining is a 1 in 10000 chance, secondly to put your customer in a very dangerous situation of having to be "Locked In" a container, us utterly ridiculous. Filed a claim within 30 days of receiving and they refuse to replace with what was promised, like their warranty stated they could do. Plan on purchasing half dozen more on the next few year, thus was our fourth container for them, but will NEVER use this company again
Response from Container OneAug 13, 2026
Hi Russ, thank you for your feedback and for your past business with us. We want to address a few points directly. First, our claims team did ask for documentation of the active leak as part of the warranty review process, but we would never ask a customer to place themselves in an unsafe situation. Second, the containers purchased were quoted as 40’ High Cube Wind and Water Tight (WWT) units, which are functional-grade containers intended to be structurally sound and weather-resistant, but they are still used containers and cosmetic wear is expected. Our team works to explain those grades in detail before purchase so customers understand the condition and purpose of the unit they are selecting. Third, our process includes inspection before delivery and again at delivery with the customer before sign-off. We do honor our warranty, and our claims team’s request for documentation was part of that review process. Even so, we regret the frustration this experience has caused. We encourage you to continue the conversation with our claims team so we can find the right resolution for you.