Contact Lens King Inc.Reviews of contactlensking.com

Response from Contact Lens King Inc.Aug 20, 2024

HI. I do sincerely apologize. Contact lenses are a medical device and the brand is part of the prescription. At the time the order was placed you asked us to reach out to the doctors office for them to verify the prescription. Federal Law required we allow the doctors 8 business hours to respond before we are able to process the order as entered online. Once you reached out to our customer service team, they advised you of the situation and when you provided us the hard copy of the prescription once you received the lenses, it showed you were fitted and prescribed a different brand then what you ordered. Contact lenses are a medical device and all consumers who wish to wear them must have a prescription that states the brand and parameters that best fit them. Unfortunately, you can only purchase the lenses that are written on your prescription.

Response from Contact Lens King Inc.Aug 6, 2024

Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.

Response from Contact Lens King Inc.Aug 6, 2024

HI. Thank you for your feedback. As you read on our website the processing fee is an industry standard that is associated with the sales cost of the item and is priced per box.

Response from Contact Lens King Inc.Jul 25, 2024

HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. UPDATED 8/5: I sincerely apologize if there has been a delay. Since you have not responded to my request asking to provide additional information, I cannot not look into the delay. If you could please provide the requested information, I would be happy to look into the status of your order. Thank you. UPDATED 8/5 PART 2: HI, thank you for reaching out. If you would like to send an email to [email protected] reference your order number our team will be happy to assist you with status of your order. UPDATED 8/7: Please do not hesitate to reach out and speak to a supervisor if you need further assistance.

Response from Contact Lens King Inc.Jul 25, 2024

I sincerely apologize for your frustration. Upon review, the order was flagged due to the brand. Since contact lenses are a medical device we can only fill for what each patient has been fitted and prescribed for. After the phone call with one of our agents, the management team provided you with an email showing you where it states: "If we are unable to confirm the change in the order parameters within the next 10 business days your order will be cancelled". Unfortunately, your order was cancelled on 7/14 since we had not received any communication from you. Although you sent in an updated prescription on 7/15 the order had already been cancelled and your order was no longer active. As it was explained to you, prices are subject to change on a daily basis and for that reason we cannot guarantee pricing or honor pricing from previous orders.

Response from Contact Lens King Inc.Jul 24, 2024

HI. Thank you for your feedback and loyalty to us. We do our best to work with all manufacturers on a daily basis to make sure we receive all products in on a timely manner. We look forward to serving you in the future.

Response from Contact Lens King Inc.Jul 2, 2024

Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future. Update 7/3/2024: I sincerely apologize for your frustration regarding the processing fee. Unfortunately, the processing fee is an industry standard that is associated with the sales cost of the item. This practice is used among most online retailers that use multiple search engines to advertise on. If you do happen to find a retailer who does not have a processing fee, it is because they are building it into the price of the lenses where Contact Lens King likes to be upfront and transparent about those fees therefore, break out the pricing so all consumers know what they are paying for.

Response from Contact Lens King Inc.Jun 25, 2024

Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.