Melissa
I paid for overnight shipping when…
I paid for overnight shipping when ordering my contacts on a Friday afternoon but didn't receive them until the following Thursday. When I reached out to customer service to at least get my overnight shipping charges refunded or credited to me, I was told that they had to wait for my prescription to be confirmed (which was done within 8 hours) and then they had to order the contacts from their supplier (which didn't happen until Monday afternoon) and it took 1-3 business days for them to receive them at which point they shipped my contacts to me overnight. They continually referred back to their shipping policy and it's fine print rather than give me my shipping charges back as a credit towards my next order so there will be no next order.
Response from Contact Lens King Inc.Aug 13, 2019
Good afternoon Melissa, I am sorry to hear about your most recent experience with us. However, under the "The Fairness to Contact Lens Consumers Act", a prescription is only verified if the prescriber fails to communicate with the seller within “eight-business-hours” of receiving a complete verification request. In these cases, if the prescriber fails to validate the prescription within the allotted time, the order will be processed using the prescription that was provided. Only once the prescription is verified will the lenses be placed on order, which can cause up to a 24 hour delay. Also, as stated on our website your specific lenses can take up to 2 business days before shipping (please refer to the link below). https://www.contactlensking.com/prodDetail.aspx?ItemGroupCode=AVVT Also, after investigating your particular order, I see it was placed on Saturday July 20, but because it was not a business day the prescription could not be verified until Monday July 22 at 6:04PM (8 business hours), causing your lenses to be ordered on July 23, and shipped to you on July 24. From the time your order was placed it took 3 business days to ship, which is within the expected time frame, when taking into consideration the 8 hour verification period. However, we are committed to customer satisfaction, and would like to provide you with coupon NEXT10 for an additional 10% discount on your next order. Thank-you for the review and your comment. If you have any additional questions or comments please feel free to contact us.