Greg H.
Ordered multi-focal lens as prescribed…
Ordered multi-focal lens as prescribed by doctor. Lens arrived and were boxed correctly however lens power for close viewing was wrong. Compared to box labeled exactly the same from doctor direct. Customer service told me sometimes they get manufacturer defects and only offered half my money back. Buyer beware. In 30 years I never received a bad batch from a doctor directly.
Response from Contact Lens King Inc.Jul 5, 2026
Hi, I sincerely apologize if you received any defective contact lenses. Typically, an entire box of contact lenses is not defective. If a manufacturer suspects a full-box defect, they will generally request that the lenses be returned for testing. After reviewing your case, I can confirm that our Customer Service team followed our Defective Product Policy. They offered a refund for the contact lenses that had been opened and tried. Because the remaining lenses are still sealed and unused, we are unable to determine that they are defective and, therefore, are unable to issue a refund for those lenses at this time. You can review our full Return Policy here: https://www.contactlensking.com/returnpolicy.aspx. We appreciate your understanding, and please let us know if you have any additional questions.