Bob
TERRIBLE EXPERIENCE
First time trying Contact Lens King, Inc. and it will be the last. Been buying contacts for 10+ years and never had an issue that couldn't be resolved. I ordered two 24 packs shortly after I tried my trail pair which were great. I opened my new pair of contacts from Contact Lens King, Inc. assuming they were fine but once I placed them in my eyes I immediately realized there was something wrong. After consulting my eye doctor I was told my contacts were incorrect. So CLK sent me the wrong prescription. I asked if I could return them but they said I couldn't because I opened them. My phone conversation with the supervisor Tracey wasn't pleasant either. She came up with every excuse on how she could blame me and how it's my fault. I was totally respectable and polite but was given an attitude for no reason. I've done customer service for more than 20 years and this service was very disappointing. After practically begging them to work with me to resolve this they said they could send the correct ones and replace my order if I send them a copy of the prescription. Once I got a copy of prescription I sent it over to CLK. They said they couldn't replace them because the brand I ordered don't come in that size. They said they could send me a different brand and I agreed thinking I was going to get what I paid for. They tried to pull a fast one on me by saying they'll send me a replacement order but instead they were going to send me one free 6 pack for one eye and I had to pay for the other 6 pack for my other eye. Oh and no refund for the $172 I spent on the first order. I now have $172 worth of contacts that are essentially garbage. I came to this company to save and winded up getting robbed! TERRIBLE EXPERIENCE!!!