David S.
Customer service
very bad customer service , back ordered my contact lenses that I had paid 2 days delivery without any updates . I had called after 10 days of waitting to be notified of that .
Response from Contact Lens King Inc.Nov 2, 2022
HI David. Thank you for ordering with Contact Lens King. I sincerely apologize you felt you did not receive our exceptional customer service. Looking into your order I see you placed the order at 4:23pm on Friday, October 21st. You chose for us to fax your doctors office, which we are required by Federal Law to allow your doctors 8 business hours to respond. Therefor, over the weekend there was no one at your doctors to verify your prescription. I see on Monday during normal business hours we passively verified your order. Which means. after those 8 business hours Federal Law states we can process your order. You are prescribed a specialty lens and on the product page it states "product availability: Orders normally ship within 1-2 business days". Due to the time of your order being passively verified, it missed the cutoff to be ordered from the manufacturer. It was ordered on Tuesday, October 25th. I do apologize you did not receive the email that was sent out on the 3rd business day advising there is a manufacturer delay in your product. Order history shows you had selected first class mail for $12.95. When you called our call center our customer service team kindly upgraded you at no additional cost to UPS 2nd Day for the manufacturer delay. Again, I sincerely apologize for the inconvenience this may have caused. We appreciate your business and look forward to serving you in the future.