ContactLens.comContact Lens.com - World's Best Contact Lens Store Buy discount contact lenses online or 1-800 LENSFAST. Acuvue contact lens, Coopervision, Ciba Vision, Bausch & Lomb and Focus. Free shipping.
ContactLens.com (contactlens.com) has 113 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Michael M.
Fastest delivery for contact lens online order!!
Response from ContactLens.comJun 24, 2026
Thank you for sharing your experience. Our mission is to provide affordable contact lenses without compromising on service, and we're glad we could meet your expectations. We truly appreciate your support and thank you for choosing ContactLens.com.
CB
I placed an order on May 21st, expecting, as written on the website, that "Most orders process and ship within 3 business days or less". On May 30th, I had yet to receive any communication from ContactLens explaining the delay, so I reached out to customer service. I got a prompt reply that their incoming inventory shipment was awaiting FDA clearance (meaning that they had no stock at the time of order - something that was never mentioned on the website). I received 0 subsequent updates until, on June 9th, I got an automatic email saying that they had finally shipped, 19 days after I placed an order. It is not so much the fact that the shipping took so long that is disappointing, but the lack of communication and updates from the Support team. I would not recommend ordering from ContactLens as there is no guarantee as to when contacts will be delivered.
Response from ContactLens.comJun 24, 2026
Thank you for the feedback. We stock millions of contact lenses and we do from time to time infrequent though it is experience shipment delays. This order was delayed because an inventory shipment arrived later than anticipated explained to us as due to a Federal holiday and we suspect continued unpredictably due to chronic governmental regulatory understaffing. We acknowledge the customer should have received proactive updates when an order falls outside our standard processing window and we admit and sincerely apologize it didn't happen here. We're constantly improving how delayed orders are flagged and communicated so this is handled better going forward. We're glad the order arrived and appreciate the review. If you order again please reach out to our support team and we'll make sure it's handled expeditiously.
Annemarie R.
I Ordered contacts for both my husband and myself and provided a copy of the prescriptions at the time. Days later I received 1 eye(1 box of 6 lenses), I ordered 12 lenses for each eye for my husband. This single box came with a different company name and order # on the invoice. A week later I received my lenses and 12 lenses of the other eye of my husbands. This delivery had the correct invoice # and company name I thought I was dealing with. Emails and invoices are confusing. Delivery was inaccurate and too long. Still waiting for the second box of 6 for my husbands order. It’s only fair I share I received a follow up phone call from a very apologetic gentleman who assured me the corrections have been made and I will receive the rest of my order soon. Thank you!
Response from ContactLens.comJun 24, 2026
Thank you for the feedback. This was not the experience we want any customer to have, and the confusion around delivery and order details is being corrected. Our mission has always been to provide quality contact lenses at low prices with reliable service, and we're committed to getting your full order completed promptly. If anything remains outstanding, please reach out to our support team and we'll make it right. We appreciate your business and the opportunity to deliver the affordable, dependable contact lens experience we're known for.
Vickie W.
My RX was approved fairly quickly, and I got my contact lenses in good order in a reasonable timeframe. Thank you!
Response from ContactLens.comJun 17, 2026
Thank you for your review! We're glad to hear that the ordering process was easy, your prescription was approved quickly, and your lenses arrived in good condition within a reasonable timeframe. We appreciate your trust in us and are grateful for the opportunity to serve you. Thank you for your business, and we look forward to helping you again in the future.
Antoine W.
This company has absolutely zero customer service skills. First interaction was met be an untrained representative who had no class or service training. It was rude and very unprofessional in its responses. Instead of focusing on the complaint from me as a customer, It instead told me she simply didn’t care. I paid for express shipping, I did not get my product expressly, it arrived at the same time it normally does with regular shipping. I told them this and they told me they weren’t returning my money and I would get my contacts whenever they arrived. I explained that was unacceptable and I needed to speak with a supervisor, it refused to connect me with its supervisor and then it told me it would contact the police if I emailed again. I emailed again seeing as how no crime had been committed. ContactLens then said they would contact a school I attended 15 years ago to tell on me, not sure what that’s going to do. So I wrote a review detailing the horrible experience with this company and they flagged it for illegal activity which TrustPilot agreed I didn’t do anything illegal. So there a company who treats you poorly then gets mad because you let the world know how they operate! So I’m here giving them another honest review on just how poorly trained staff is and that leadership here is just as poorly trained. DO NOT SHOP WITH THEM; THEY ARE RUDE PEOPLE WHO LACK ANY QUALITY OF CUSTOMER CARE!
Response from ContactLens.comJun 24, 2026
Order placed late on 5/20, shipped after prescription verification completed 5/23, delivered 3.5 business day later 5/28 USPS Tracking number 9405536106196301370261. We do not offer express shipping, we offer priority mail shipping. the order shipped priority mail. Customer started emailing regarding shipping almost immediately and continued relentlessly. This is his third review attempt with Trustpilot removing the first 2 reviews for containing threats to the business. Why Trustpilot allowed him to continue posting reviews we cannot say other than a failure to follow their own guidelines regarding concerning reviews and reviewers .
Heather C.
After researching other companies, Contactlens.com had the best price with shipping than all the others. The order process was easy and contacts were in my hands within a week. Highly recommend them.
Response from ContactLens.comJun 17, 2026
We're glad to hear you found our prices competitive and that your order arrived quickly. Making it easy to save on contact lenses without sacrificing service is exactly what we strive for. We appreciate your recommendation and your business, and we look forward to helping you again with your next order.
GM
ContactLens.com doesn't just have great prices, they have great people. Super fast responses to my multiple questions. It's nice to deal with professional people who take pride in their work.
Response from ContactLens.comJun 17, 2026
We're delighted to hear that your experience reflected both the value and service we strive to provide. Our team works hard to respond promptly and make sure every customer receives the help they need. Your kind words about our professionalism mean a great deal to us. We truly appreciate your business and look forward to serving you again.
Reley
Helpful rep answered my question with email, and order was easy to place and low cost
Response from ContactLens.comJun 24, 2026
Thank you for the kind words! We're glad our team could help and that you found the ordering process easy and affordable. We appreciate your business and look forward to serving you again.
