ConstellationReviews of constellation.com

Response from ConstellationSep 23, 2026

Hi Sam, We’re very sorry to hear about your experience. You should have received a confirmation email shortly after enrolling, followed by a welcome packet once your service begins. In Georgia, enrollments approved by AGL before the 21st of the month typically begin on the 1st of the following month. Enrollments approved after the 21st usually begin on the 1st of the month after that. This process is the same for all Georgia marketers and providers. We’re sorry if that timing was not clearly explained. We sent you an email requesting a few more details. If you can please respond to that message, we can escalate this to our customer care managers for review. You can also check your enrollment status here: https://www.constellation.com/solutions/for-your-home/residential-signup/enrollment-tracker.html. We appreciate your feedback and the opportunity to improve the experience for our customers.

Response from ConstellationSep 23, 2026

Hi Catheryne, We’re sorry for any confusion caused by the information you received. Our customer care team can provide an estimate of what your bill may be, but they cannot confirm exactly what it will be. Final bill amounts can vary based on factors like your monthly usage and any utility fee changes, which are set by the utility and not by Constellation. We sent you an email requesting a few more details. If you can please respond to that message, we can escalate this to our customer care managers for review. We appreciate your feedback.