Constellation Reviews | Read Customer Reviews of constellation.com

Constellation Reviews | Read Customer Reviews of constellation.com

Constellation reviews

Showing 15 reviews with 2 stars · Clear filters

Fran
Oct 5, 2026
Confusing process, dysfunctional services
The whole process is confusing and complete lacks of status updates. The Website is a DISASTER! Hard to imagine a website so dysfunctional in 21sth century. Unable to login and tried your "forgot password" feature. Tried both email and phone (and both text and call) multiple times, and NONE of them worked! Tried contacting your customer service via the form, the form couldn't be submitted. Tried your chat and it was also a vicious circle. Absurd to the core! Your billing statement is also confusing as hell - it has Customer ID, account ID, and utility ID. Which ID should I use to make online payment from my bank? It's been a really bad experience. You are a joke.
Response from ConstellationOct 5, 2026
Hi Fran, We are very sorry to hear about the trouble you had with our website and online account services. While we have not received any other reports of issues with our online chat or phone system, we apologize that this was your experience. We sent you an email requesting some additional information so that we can escalate this to our customer care managers to look into further. Thank you.
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Catheryne
Sep 21, 2026
I was informed before I switched…
I was informed before I switched services that’s it I’d be Uber 200$ a month and yet to see that
Response from ConstellationSep 23, 2026
Hi Catheryne, We’re sorry for any confusion caused by the information you received. Our customer care team can provide an estimate of what your bill may be, but they cannot confirm exactly what it will be. Final bill amounts can vary based on factors like your monthly usage and any utility fee changes, which are set by the utility and not by Constellation. We sent you an email requesting a few more details. If you can please respond to that message, we can escalate this to our customer care managers for review. We appreciate your feedback.
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jennifer/victor
Sep 6, 2026
I apply for service and recieved…
I apply for service and recieved nothing with out an explanation. I really dont understand what is going onn.
Response from ConstellationSep 8, 2026
Hi Jennifer and Victor, We're sorry to hear you have not received an email from us. You should have received a confirmation once you completed your enrollment and then a welcome package once your service starts with us. You can check the status of your enrollment at this link: https://www.constellation.com/solutions/for-your-home/residential-signup/enrollment-tracker.html. We have also sent you an email requesting information. If you would like to respond to that, we can have our customer care team look into your enrollment status. Thank you.
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Royce C.
Aug 26, 2026
They went to the wrong address to…
They went to the wrong address to install after I called in and verified with an agent.
Response from ConstellationAug 26, 2026
Hi Royce, We are very sorry to hear about your experience, especially after you called to verify your address. We have sent you an email requesting additional information. If you could please respond to that, we can have our customer care managers look into this further. Thank you.
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Jose F.
Jul 2, 2026
i signed up via their website (deposit refund)
i signed up via their website. first i qualify for not needing to make a deposit for being over 65, but the sign up process does not eliminate the process of making the deposit if you wish to complete the sign up process. so i made the deposit figure i can make the request to get my refund. do you think it has been that easy? NO! i called and first i have to wait till my term begins then they will process the refund. do i just get the credit back to my credit card i used to make the deposit? NO! i have to wait a couple of days to receive an email so "i can decide" how i want my refund. i didn't get my email so i called and then i got my email. the email says i have to create an account to the refund portal (not an account to my electricity account but another system - the refund portal) fantastic!! i am having fun. i click the link to create my account in the refund portal, and my antivirus software goes haywire that the refund portal website doesn't have the proper certificates and i should not proceed to website, so i back out. email says if i don't make a choice within some timeframe i will eventually get a check in the mail. did i say i was having fun??!! WHY CAN'T I JUST GET MY REFUND ISSUED BACK TO MY CREDIT CARD? CONSTELLATION HAD NO PROBLEM FORCING ME AND TAKING MY DEPOSIT WHEN BY THIER POLICY I QUALFIED TO NOT EVEN NEEDING TO MAKE A DEPOSIT!!!!!!! NO, EASY TO TAKE MY DEPOSIT BUT I HAVE TO JUMP TO 17 HURDLES TO GET MY REFUND BACK!!
Response from ConstellationJul 2, 2026
Hi Jose, We are very sorry to hear about the issue you've experienced and the number of attempts you've made to get your deposit refunded. We have sent you an email for additional information. Once you provide that, we can escalate it to our customer care managers and have someone reach out to you to try and quickly remedy this for you. We appreciate your feedback and again, apologize for your experience. Thank you.
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Blaizie G.
Jun 20, 2026
Enrollment process was very cumbersome
Enrollment process was very cumbersome, so many extra steps that every other companu
Response from ConstellationJun 22, 2026
Hi Blaizie, We appreciate your feedback about our enrollment process. We have sent you an email requesting additional information that we will be happy to share with our internal teams. Your feedback is very important as we look at ways to improve our customers' experiences with us. Thank you.
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Lynn
May 13, 2026
I received absolutely nothing from…
I received absolutely nothing from constellation once I signed up except about rewards program. No account number, no here’s how you sign into your account. When I went to the site it said I had to link an account??? Gave me three options one was using my account number??? Well would have been fine if I had it. I took a wild guess that the last option was asking for the meter number which I had from the notice from PUC that I switched prividers and it worked. I then saw I owed you money. Since I hadn’t gotten a bill at that point I never would have known without calling you. I did get a bill in the mail after I figured out how to link my account. (A miracle as our mail set is sketchy)I wasn’t even sure if I was support in paperless. I never had a company leave you guessing as to what your account number is, that your officially with them or any other details until i signed up with constellation.
Response from ConstellationMay 13, 2026
Hi Lynn, We're very sorry to hear about your experience. You should have received a confirmation email once you completed your enrollment and a welcome packet once your service started at your address. This packet would have your customer number and information about your rate and plan along with the appropriate paperwork such as your EFL. If you are able to log into your online account, you can elect to enroll in paperless billing, which means you should start to receive your monthly bills via email rather than by postal mail. We have sent you a message to the email address used to leave your review. If you could please respond with the requested information, we can escalate this to our customer care managers to look into and check your information against what you send us to make sure it is correct in our customer database. Again, our apologies for your experience. We appreciate your feedback.
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RT
May 5, 2026
It took multiple attempts on line…
It took multiple attempts on line (website would lockup) and multiple calls to get signed up. Miss information from the service attendees on the call were not as helpful as expected. Not a good way to start a relationship.
Response from ConstellationMay 5, 2026
We're very sorry to hear about your experience. We sent you an email requesting some additional information. If you could please respond to that, we can escalate it to our customer care managers to look into further and address with the agents. We hope moving forward that we'll be able to provide a better experience for you. Thank you.
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