ConstellationReviews of constellation.com

Great experience with Constellation

Constellation sent email saying that service start as 10/01 but they didn’t transfer and not started service . I ended up with paying variable payment for 1 month with existing provider .

Since I completed the application for service, I have not received any confirmation that the information provided was entered into the system, and that I was now a customer with an expected start date also a synopsis of the service and costs were not provided at the completion of the application and acceptance by constellation am I a customer this month or not???

The whole process is confusing and complete lacks of status updates. The Website is a DISASTER! Hard to imagine a website so dysfunctional in 21sth century. Unable to login and tried your "forgot password" feature. Tried both email and phone (and both text and call) multiple times, and NONE of them worked! Tried contacting your customer service via the form, the form couldn't be submitted. Tried your chat and it was also a vicious circle. Absurd to the core! Your billing statement is also confusing as hell - it has Customer ID, account ID, and utility ID. Which ID should I use to make online payment from my bank? It's been a really bad experience. You are a joke.

It was relatively easy to renew. No issues otherwise.

Because I wanted a fixed rate and talking with them and letting them explain their company to me, I was confident I was going with the right place.

What a great way to keep me interested in my energy usage & account. Rewarding me for staying on top of it is brilliant!

good service