ConstellationReviews of constellation.com

Response from ConstellationOct 27, 2025

Hi Nika - We love to hear that! We appreciate you leaving us this feedback and are happy that you're part of the Constellation family. If you ever need help with anything, please reach out to us through our Facebook page at: https://www.facebook.com/ConstellationEnergy/ or through our Contact Us page at: https://www.constellation.com/about-us/contact-us.html. Thank you!

Response from ConstellationOct 24, 2025

Hello, We are very sorry to hear about your experience with our customer care team. We have sent you an email associated with this review requesting additional information. If you could please respond to that email, we will be happy to share that with our customer care managers. Thank you.

Response from ConstellationOct 14, 2025

Hi Margaret - We are very sorry to hear about your experience. After speaking with our Customer Care team, they did confirm that their records show that a welcome package was mailed to you by postal mail and a confirmation email was sent to you right after you signed up. We have sent you an email associated with this review. If you could please respond to that, we will have our customer care team look into this further to make sure we have the correct information on file and share your feedback with them. Thank you.

Response from ConstellationOct 13, 2025

Hi Anita, We are sorry to hear you have not received your welcome packet yet. You should have received it when your service started at your address. If it has not started yet, you will receive it when the transfer or switch is complete. You can check your status at: https://www.constellation.com/solutions/for-your-home/residential-signup/enrollment-tracker.html. If your enrollment is complete and service has started and you still have not received your welcome packet, please respond to the email we sent you with the requested additional information and our customer care team will reach out to you. Thank you for your feedback.