ConserviceReviews of conservice.com

If I could give zero stars I would. My particular situation involves a utility billing company that our Avalon Flatirons (lafayette colorado) residence uses called Conservice Utility Management. It just so happens that Conservice is involved in many civil lawsuits against them for exactly what happened to me as well currently over the past several years. (see articles for reference below or google them for more info). To try to sum this up, my utility billing (water, sewer in particular) went from a fairly reasonable charge (although inflated) to an outrageous jump in cost a few months after my son and I moved into our unit. This was a huge red flag that led to months and months of both Avalon Bay and Conservice trying to figure out what the issue was in our unit and the short answer is that it was never resolved. There is so much to this story and much detail. My lawyer and I have a full case file on the issues that I’ve had, including over 45 emails, 16 phone calls(I wanted everything in writing after I quickly realized I was being passed around), and 2 in-person meetings. We also have my previous 3 years of water & sewer charges that show the ridiculous difference in cost (at one point we were being billed for 10,000 gallons / month for 2 people and over $250 for water & sewer by Conservice) when our average was normally $12-20 for water and $3.50 for sewer from our previous unit. Finally, I decided that I could not continue this losing battle and my lawyer worked with our Community Manager at Avalon Flatirons,and her boss at Avalon Corporate and they agreed to release me from my lease 8 months early since they couldn’t resolve the issue. They informed in writing in an email that they were “deeply sorry for the inconvenience and frustration this has caused!” However, they are still trying to bill me for $1100 in fraudulent charges from Conservice. We are working with the City of Lafayette Attorneys Office, as well as the Boulder County DA Consumer Fraud Division & news outlets on this issue.

Website not compatible with Safari & macOS! For a 'large' company is unbelievable to have a website that cannot function with select OS and browsers! When Customer Service was contacted, was told that accounts cannot be accessed via Mac Sonoma and Safari and to download another browser.

These people are scam, artist they work with another scam, artist apartment, Parkplace apartments in San Mateo, California. My bill went up four times the amount on every single item, including trash in one month.!

Conservice has been consistently charging my mom over $200 every month at Courtney Trace Apts Brandon, FL 33511. Her bill for December is $578 for water and sewage which is a complete rip off. I called and requested an investigation as to why they are charging their tenants this type of money and was told they will investigate. I advised we will retain an attorney and the bill will not be paid anymore until they show just cause and credit her account for all the months that she has paid over $150 and should not have.

My family is going through it with them. In April 2023 our bill was $99, each month since it has increased at a disgusting rate and we conserve energy in our home. May it hit $300, June it hit $500 July-September it was $600 and I just received a Nov 1 bill for $711. There is absolutely no way anyones electricity bill should be this high in the month of October. They have to be held accountable because something is not right.

We have been incorrectly charged a vacancy charge for a utility that has been in our name, at our address, for over a year. 10% of our monthly rent. The billing dates don't even make sense for our schedule. They're not open on weekends, and the only contact option is a form, no email, to go ahead and email them the documentation to prove it's in error. They are apparently in the business of billing for these kinds of things with no ability to fix it within the billing cycle, so you are expected to pay the incorrect charge and hope they credit you the next month. Plus $5/month for a "service fee" that isn't something one can opt out of. Just make sure you double check every bill, because this is not the first time they've messed up, and I'm sure it won't be the last. I assume the business model is to make extra money by being unable to fix it, getting the money, and then hoping people don't stay on top of it and never get the credit. Horrible, horrible business practices that seem to just be skirting legality.

Total scam. They add fees on top of fees with no justification just to bill you on the same water you would get from the water company. I'm FORCED to use this scam in my apt complex and its a total nightmare.

I have lived at multiple complexes since 2015 that regrettably use CON service as their billing provider. Their fees are ridiculous and should be illegal. $20 "account start up fee" when I already had an account at multiple other complexes and could simply just add my new residence to it. Other base monthly fees that should not be allowed. I moved into my current complex on 5/25/23. As of today, 8/9 I just received my first bill via USPS mail. The statement says payment is due by tomorrow, 8/10, otherwise the price increases $20. I immediately called my leasing office who was confused and shocked, as utility payments are always due on the 1st along with rent, and are paid to my leasing office, not CON service. I did a chat with a "Virginia" who gave me nothing but INACCURATE information. She is clearly not properly trained, or competent. I then wasted another 20 minutes calling CON service and the male I spoke with stated he would have to escalate to their billing department, because on their end it states the resident is supposed to pay them directly. There are NINE buildings in my complex with at least 500 residents. I made it clear that I am not paying .01 more than my current amount owed due to their incompetence and I will report them to multiple authorities for fraud if I have to.