If I could give this company a minus that would show how they actually operate. I live in a one bedroom apartment in Plano TX. This company keeps billing me higher water rates as the months go by whether I am travelled or no. Infact, my bills are higher when I am not in. I live alone, I do my laundry twice a week or once a month. There are time when I do no laundry at all. I am too busy to switch the water on, sit and let it run to waste! I wonder how an audit of how the billing is done will turn out!!! My sister pays lower water bills for a 4 bedroom house.
RO
Rebe O.
TOO MANY SERVICE FEES Service fees…
TOO MANY SERVICE FEES Service fees everywhere, and they say it is because it makes it 'easier for you to keep up with your bills' by consolidating them and making a one time payment. They are unecessary. Especially for autopay you can do with water, electricity, etc. they charge $25 set up fee, a one time $50 electricity fee, monthly $4 water service fee and then $4 utility fee.
GA
Gabby
Shadiest company ever.
Shadiest company ever.
I wasn’t paying for water for my apartment complex for 3 months, then all of a sudden this random company sent a water, trash, and sewer bill (mind you it isn’t even coming from my city) We already pay for trash in the apartment, but they tried to justify an extra trash fee on top of a base water fee on top of a processing fee on top of another processing fee just for using a card over the phone. They might as well have charged us for breathing too.
The system they use is rigged. Basically they submeter our water for the unit (measure it by exactly how much we use), except they decided it was cool to just “estimate” it. The definition of sub metering is measuring exactly how much water a unit uses, so they abused this definition and decided to do it their own way. They claimed that two people in a 1 bedroom apartment used almost 3,000 gallons of water, which is absolutely absurd. I am very conscious about how much water I use, and my friends who work for the city said there was no way we used that much.
They also claimed that they took the total usage of the complex and divided it by the number of units, which is yet another abuse of their power. You can’t say in writing that you submeter when really you just “estimate” everyone’s usage, and just divide it by the amount of units.
We got two bills this month; the second one being higher than the first, even though we already paid the first one way on time. When we called it said our balance was zero, so we better not get any sort of late fees.
Apparently they have been double charging people, so watch out. If you call them it has an automated person explaining how they accidentally double charged a bunch of people and soon they will be reimbursing those people.
What a disorganized and dysfunctional company. I haven’t yet seen a good review about this company, and if they don’t do anything to fix their slighted ways, you will never see anything good about them.
