ConserviceReviews of conservice.com

Horrible, horrible horrible horrible utility billing company. I have live in my apartment complex for five years. The first three years was no problem with none of my bills. These last two years everytime rent renewal my gas bill goes super high. My gas bill has went to almost $100 and that’s not including the trash , sewer , and other utility bills so with the increasing my rent went up. Conservices divide utilities amongst the tenants. The gas bill has went down from the last time I complained about it now my sewer bill that has been $16 for as long as I’ve been here has gone from $16 to 39.99. I called customer service to inquire about the changes. The agent told me that the sewer bill will go up when new tenants move in as I explain to him Saddle Brook Apt. has not built any new apartments in this community so our sewer bill should still be the same I have seen tenants move out. I haven’t seen tenants move in not in my apartment complex so how is it that the sewer bill went from $16 which was flat rate for the five years, I’ve been here to 39.99 as I’m stating Conservice is inflating our bills and I believe they are only directing inflation to certain tenants. The next-door neighbor bill has not went up, but my gas went up from what it was to almost $100 that’s something I cannot understand. The agent told me that when people use more gas everybody gas go up. I’ve explained to him that my neighbor gas hasn’t went up. He explained to me it was by square footage and I also told him square footage doesn’t matter if everybody’s bill went up then the neighbor bill should’ve went up as well. They are picking certain tenants and inflating our bills I don’t understand why the managers at Saddle Brook Apt. would do business with this utility company that is fighting class action lawsuit against them for fraud against tenants.

My landlord requires that we not have our utlilities directly in our name, but through Conservice. This was never my choice. The first two months they didn't charge me for water, and when I realized it, they charged me for three months worth all at once. On month 4, they didn't bill me for electric and when I called, they said it was because the bills from the provider come by mail and it must not have arrived on time. But this just means I will owe two months worth next month! and the final straw, I get charged $9.99 a month for this 'service" but my Landlord (Cushman and Wakefield) won't even allow us to pay the utility bill through Conservice. They add it to our rent and make it all due together. So anytime there are issues, I can't call the utility company directly, and I have to deal with the property manager. Since Ive been renting these four months, there have been three different property managers, one per month, so I am never able to contact the same person twice. Its maddening! To be fair, the customer service at Conservice is nice, professional, and does try to help.

My apartment complex uses Conservice for utility billing. Several bills each year have inaccurate charges vs. The management company charges. If you contact either one, your management company or Conservice, they tell you to contact the other to correct the error. It's absolutely ridiculous, says a 4-year resident, forced to receive Conservice utility bills. Definitely not a consumer friendly, or business accurate company to partner with.