Sandy
Excellent customer service after problem was reported.
I placed an order January 30, 2025 at which time I was billed. On Feb 5th I was notified my order was shipped. As of today the order had not been received. When I tried to track my order I received notification COULD NOT FIND ORDER. $99.00 dollar theft. UPDATE FEBRUARY 27, 2025 Upon receipt of the above mentioned difficulty with my order Conscious items took action found my order, updated the tracking information. I recieved my order February25. Conscious Items continued to follow up to confirm I had recieved my order and was satisfied. The item is beautiful and everything as advertised. I will be ordering again.
Response from Conscious ItemsFeb 21, 2025
Hi Sandy, We sincerely apologize for the inconvenience and frustration this delay has caused. We truly appreciate your patience and understanding. The delay was due to U.S. customs processing delays caused by newly applied regulations. Please know that your satisfaction is very important to us, and we are fully committed to investigating this further to ensure you receive either your order or a resolution as soon as possible. To assist you further, we’ve sent you a message with more details and updates about your order. Our team is always here to offer a solution, and we’d love to resolve this for you as quickly as possible. We’ll be waiting for your reply and are happy to help in any way we can. Thank you again for your patience! Conscious Items Team