Conscious ItemsReviews of consciousitems.com

Response from Conscious ItemsJan 13, 2026

Hello Candice,  Thank you for sharing your impression.  We're deeply sorry to hear this, and we apologize for any inconvenice this might have caused you. It’s not the experience we wish to create for any of our customers. Please rest assured that your feedback has been forwarded to our team in charge. We strive with every opportunity to get better as we grow and learn, and our team is working daily on improving our items and service.  We understand that the items you have experienced an issue with were purchased several months ago. However, our team is here for you, and we sincerely hope you will allow us to set things right. Customer satisfaction is always our priority.  We replied to your email regarding this matter. Please check your inbox/spam/promo messages.  We're looking forward to your reply.  Thank you for your patience regarding this matter. 🙏

Response from Conscious ItemsNov 15, 2025

Hello Joules,  Thank you for sharing your experience.  We sincerely appreciate your feedback. We're happy to hear that you like your Conscious Items! Our whole team is grateful for your continued trust and support!  Regarding the "Buy 1, Get 1 Free" special sale, we're so sorry for any misunderstanding, and we apologize for any inconvenience caused. We kindly like to explain that the special sale works in a way that out of two items in the cart, the lower-priced not is not charged at the checkout. If you have six items in the cart, three of them will be free, and so on. The terms and conditions of the special sale are noted on each product page. However, we understand your perspective, and we deeply appreciate your feedback and support. We added more details about the sale on the main page. We strive with every opportunity to get better as we grow and learn.  When it comes to reward points, we kindly like to explain that the reward points are automatically added to the account created using the same email address as the one used for placing the orders. We noticed your account was created using one email address, while the orders were placed using a different one. However, we'd gladly help and merge your accounts. We emailed you a solution, and we're looking forward to your reply.  While we currently don't offer support via telephone, our team is always here for you, ready and happy to assist via email, social media, or SMS. You can always count on us.  We're looking forward to hearing from you.  With Gratitude,  Conscious Items Team

Response from Conscious ItemsMar 22, 2025

Hello, We truly appreciate your patience, and we sincerely apologize for the delay. We completely understand how frustrating it must have been to wait, especially with Christmas just around the corner. After checking the tracking details, we can confirm that your package was delivered on December 28, 2024. We know this wasn’t the timeline you were hoping for, and we truly regret any inconvenience this may have caused. While we always strive for timely deliveries, unfortunately, the logistics chain doesn’t depend solely on us, and sometimes unexpected delays can occur—especially during the busy holiday season. We take customer support and experience seriously and are always working to improve. To prevent delays like this in the future, we’re excited to share that a fast shipping option will be available within the month. Our team is in the final stages of implementing this, and once live, delivery will take just 2-4 days. That said, please let us know if there’s anything else we can do to turn this experience around. Your satisfaction means the world to us! Conscious Items Team

Response from Conscious ItemsDec 19, 2022

Hello Juliette, Thank you for sharing your honest feedback. We are deeply sorry this has happened to you. It’s not the experience we wish to create for any of our customers. 🙏 However, we are happy we managed to rectify these issues, and we are sincerely grateful you decided to give us another chance to impress you. Our team is working daily on improving our items, and feedback from our customers is the most important guide mark on our path of growth. Feel free to contact us if you need any advice about crystals, or if there is anything we can assist you with. You can always count on our team. Thank you so much for your continued support. 💜

Response from Conscious ItemsJun 30, 2020

Dear Hailey, I hope you are feeling well. 😇 I am so sorry to hear that you are not satisfied with your bracelet. As a company that cares about every customer, we would like to rectify this situation. I have sent you a message, for more information about your order so we can provide the best solution for you. I would like to assure you that Conscious items are made with high-quality and natural stones, and we are improving our items on a daily bases. 🙏 Thank you for your understanding, Hailey. Stay safe and have a beautiful day! ❤️ Alexandra