Conn's HomePlusReviews of conns.com

In fact, I'm upset that I don't have the ranking option with a 000. It's the worst service I've ever received from a company. I personally do customer service. I placed an order and they gave me a delivery estimate and I never received a tracking number. I started to get a little worried that there had been a problem with my order so I contacted the customer service department. From the first call the matter became a total nightmare, I contacted around 10 or 12 different representatives, one of the first ones hooked my phone and left me talking to myself (an aside, I was being the most polite person with them because I also do CS, understanding that there may be complications and delays with shipping), and the only thing I needed was to find the estimated time for delivery since according to my order it appeared on the website with scheduled delivery for a certain day. I never received a tracking number, I contacted CS just to find out a timeframe, and a guy named TARA was the rudest just because I politely asked him to tell me if I needed to be a little more patient. Instead of helping me alone, he said that he couldn't do anything about it and that he didn't know when the order would be delivered and he filled me with excuses. In the end I asked to be transferred to a supervisor and guess what? Just hung up on me after spending more the 3 days trying to get a response. "IT IS WITHOUT A DOUBT THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED IN MY ENTIRE LIFE, RUDE AND THEY DID DISRESPECT ME BY SENTING ME TO SHUT UP." Ha, but yes, the same day I placed my order the charge appeared on my card.

Worst service ever. Pay attention to the name, it's a CON!

July 24,2023 I purchased a mattress from Conn's in Harlingen, Texas. The saleslady made a mistake on the invoice causing the wrong mattress to be delivered to my home. The store people new they made a mistake but corporate would not allow a mattress exchange. I'm stuck with a mattress I did not order and do not want. Conn's customer service is a joke. Also Conn's shared my personnel information with at least two credit agencies with out my permission. Do not shop at Conn's, they cannot be trusted.

What a horrible experience, I purchased a sofa from them the frame broke within 3 months of my purchase and I'm still making payments on it with the outrageous interest rate that I was unaware of that I was paying I still haven't even paid down for the amount of just the sofa so I'm stuck paying for a piece of furniture that I'm unhappy with.BEWARE THEY SELL LOW QUALITY GARAGE 😡

I spend over $11,000 at Conns in one purchase. I ordered a very nice light colored sofa and love seat. Upon delivery they strapped the couch so tight it damaged the wood and left strap stains. The love seat was filthy from the delivery guys hands. It took me many phone calls and emails. They agreed to replace them. However they only replaced one. Left the love seat filthy and took one of the pillows. So I paid for a pillow they took. I am so frustrated with this place I finally gave up.

Worst company to deal with pertaining to an extended warranty , CustomerService etc. I bought a washer and dryer in 2020 and I added an extended warranty until 2024. The GE Washer arrived here broken. It doesn't spin correctly, most of the time not at all. I have to wring out the clothes one by one and put the washer on spin cycle for 9 more min and spin few wet towels at a time. It is always in the "balancing cycle, " no matter how good, I place every piece of laundry. Now besides not spinning correctly, the water from the clothes being pulled out sopping wet and me wiping after has caused the machine to rust throughout, I have had more that 15 calls since 2020 and 4 months ago, the service man fixed it !!! I was so thankful. Today. It started all over again. In the past, I have tried to talk to a supervisor, sent emails , I have not received any solution. I was also denied a new one. I held off on leaving a review bc I didn't want it to reflect how they treated me and the service performed in my broken pekon of a washer.. PLEASE SAVE YOURSELF THE TIME,MONEY AND TROUBLE, GO PURCHASE THESE ITEMS SOME WHERE ELSE!!!!

Horrible experience. I have reported conns twice. They continue to harrass and call 10 times a day. I talk to 1 representative they do not document anything. I pay every week it is ridiculous. I don't get paid every week and I am dishing money in hopes that it is resolved. Nothing is resolved, they make up their own amounts and do not report any thing to the website. Do not purchase anything from conns they will harrass you daily even if you don't have the money. And they don't properly report it to credit. It shows not updated amounts. I will be reporting these people again for harrasment.

They promise the moon with their warranties. They will not honor them. When it breaks and it will they just say they cannot find a technician. If you then refuse to pay for broken appliances under warranty there take you to small claims court.