Conn's HomePlusReviews of conns.com

James & Krystal 12/12/2023 between 1:23PM - 1:47PM Conn of Jacksonville, FL: CONN delivered the incorrect item, the “Delivery Guys” stated: “You have to take this item and our Company will send the correct item and have us swap them out.” I made sure witnesses were present to document the ENTIRE ordeal, I wasn’t aware of Conn’s “business practices” across the USA at-the-time, I don’t frivolously spend my money and I maintain a PAID Legal Team. In my aforementioned statement I mention James & Krystal/Crystal, whom I spoke with today - 12/12/2023 between 1:23PM & 1:47PM. James & Krystal were utterly unprofessional. James blamed Online Customer Service, the “blame-game” attempt, advised me to call Online Customer Service. I call Online Customer Service and I’m connected with Krystal. Krystal sates, “You should’ve declined delivery.” I inform Krystal that Conn’s employees, the two delivery guys, stated that Conn’s does this often and I just have to call and have it corrected. Krystal informs me that this isn’t how it works and the Delivery Guys lied. I inform Krystal of Conn’s “concerning & questionable” acts, adding that my household has a Legal Team to address and expose “questionable” business behavior. Krystal states, “You aren’t the only customer to have this issue, good-luck with suing us.” Therefore, Action News Jax has been informed and I requested Ben to investigate Conn’s business practices. On 12/18/2023, I’ll file a lawsuit against Conn’s. I don’t appreciate “sketchy” business practices, I’m just thankful that I’m able to provide any funds necessary to have this business investigated. Exercise caution, both when purchasing and in-person interactions, this business made an “attempt” on the “correct” customer, last-night & this afternoon. Also, the “Haul-Away” is also concerning! The Delivery Guy stated, “We don’t do Haul-Away, for $100 I’ll remove it!” I’ll also add that to my Legal Argument as well. In addition, I contacted Synchrony Bank, to make them aware of my concerns. In-closing, be highly cautious! I’m flabbergasted by Conn’s behavior!

Unbelievable! I purchased a patio propane lamp and have had so many problems with customer service that it is ridiculous. I have spoken to several different reps and the quality of service is consistent.....unacceptable! Then I checked TRUST PILOT and now it all makes sense......Geesh!

Something not right with amount lately purchased treadmill $1,999 plus tax $2139 total April 2023. As today I paid $105 a month that’s $735 I paid since then and the balance remind is $1,943. $196 and where is $539 go? The interest? I think they adjust the contract? But where $539 go while $196 went to the balance. Definitely huge ripoff. I’m stuck with that and will use my tax refund in 2 months and pay it in full to Conn and move on.

Dang it!! I should have pulled this review up before going out to Conn's. I see why they have 1 star. They need a negative star like -10. Because they are truly a poor appliance store. Why do the customer have to wait almost 2 weeks to get a new refrigerator due to a defect one. Then the games starts with someone will call you. NO Call at all. THIS IS ONE STORE I WOULD LIKE TO SEE CLOSE DOWN!! POOR SERVICE!! Funny how you can use inappropriate language on the review, but it feels like they treat the customer in an inappropriate way.

Don’t use them in 3 years of financing with them I have never been late got sick couldn’t get to the bank and was late 3 days and they constantly harassed my work and every other person calling more than 10 times a day they’re pathetic and ridiculous will never buy garbage from that dump again!

Floor agent lied to us! He promised us a 10% rebate upon delivery. Needless to say we didn’t get a 10% rebate. To this day, he is still working on it!!! Filed a complaint with Home Office in TX with zero results. Customer Relations insulted me further by offering me a $100 Gift Card to Conn’s…like I would ever go back to Conn’s. In the end, it’s not about the 10% rebate but about how little regard they have for the customer.

This is the absolute worst company to buy anything from. There is nobody that can make any decisions when you can understand what they're talking about they lie to you about your rates and no interest 12 months loans I ended up having to pay more than double what it cost for the furniture I bought they made my credit score tank and there's nobody can ever get to answer your questions was the worst worst place I've ever made a purchase don't buy from them

This place is beyond horrific for customers care after you purchase. All 3 appliances I purchased in a bundle deal are malfunctioning, the $3000+for just the refrigerator with glass door to light up, well the freezer ice machine stopped working after 6 months we called cause we also purchased extra service warranty besides there standard one that supposably comes with each appliance. They never came to fix or even look at it then the dishwasher is a push button with Bluetooth and all the extras well it won't run a load. It turns on and off it won't stay started it's constantly blinking. Now for over 10 months we have tried to get people to come and work on it the first guy they sent wore slippers and told us that he was smoking weed earlier. But then he mentioned that the motherboard must have an issue he said he would order another. Well we waited and had to reschedule another appointment we never got a motherboard they scheduled another appointment and nobody showed up and then they wrote us saying that they came to our home and no one was here which is not true. Six appointments have been made through their system and only two people have showed up who could not fix the machine because they keep saying they don't have the parts now they have sent the parts to my house and once again the technician said that he came and showed a picture of my house from Google Maps from 2018 there's a pickup truck I used to own and sold in 2018. This company does not offer any resolution nor people you can speak with. Their customer service phone numbers are all out of South Asia and they cannot connect you to any supervisors or a corporate number. I also called many of the corporate numbers they do have in Texas and it refers you back to the South Asia Telecommunications department they use. Please take your business somewhere else this company has named their business conn's for a reason I actually know many real cons and they have more integrity than this company. Oh by the way all the appliances are from LG and they will not warranty their own product either.