Conn's HomePlusReviews of conns.com

I purchased a $3,000 dollar mattress from Conn's, and they delivered it to my home with a missing piece so half of my mattress does not work or do the things that it is supposed to do. I have contacted the managers who promised it would be fixed but never fulfilled their word, and after being on hold with corporate for 40 minutes, the lady said it is my responsibility to call the manufacturer of the mattress. I'm sorry but I spend a lot of money at this store and after all my business all of the employees turn me down and tell me to call myself, am I missing something??? First of all, I did not know I was going to be buying a broken product. This is definitely my last purchase from this company and I do not recommend it to anyone anymore.

Conn’s can and will collect 100% interest rate. I have completed my payment of $2400 for the products I selected at Conn’s, in an effort to improve my credit. Due to requested deferments, Conn’s is now collecting $2400 in interest in which I must pay because I care about my credit. I believe this is unethical but Conn’s has justified this practice due to the fact that, “I signed the contract.” Just would like to warn everyone to please reconsider credit with Conn’s but if you must take credit and care about your credit scores, please read the contract? Please?

DONT GET ANYTHING FROM CONNS THERE COUCHES SUCK AND DONT GET THE WARRANTY ON IT BECAUSE THEY WONT HELP JUST LOSING YOUR MONEY THESE COUCHES ARE PIECES OF S*** RUDE CUSTOMER SERVICE TOO THEY HANG UP ON YOU

phone support sucks if you cannot speak Spanish do not try to call

They lie and tell you that you can get Pre-qualified without it impacting your credit. You fill out that form and click the submit button and instantly you get a text message saying if you want to know about your credit to write back the words enroll. The page your currently on though still says processing like it’s almost buffering and waiting for your response to their text message. You think it’s a security measure or some sort. You instantly respond enroll. Then all of a sudden your credit alerts start to go off if you are signed up to any credit monitoring agencies free or paid for. Did you try to obtain credit? Was this you? Inquiry alert. You’re like WTH? They said no impact on credit. They just lied and fooled you when you responded to that pathetic text message that lead you into believing it was all part of the process to see if you can be qualified without impacting your credit. Now you got an ugly and unfair inquiry showing on your report. What can you do? Well good luck disputing it. Actually disputing it will probably freeze your credit bureaus causing harm down the road for potential good business with other creditors. No one wants to do business with someone that has been marked to potential fraud. Victim or not, you’re a credit risk now. I know, it’s a bunch of BS Bull. You can file a complaint with the CFPB short for consumer financial protection bureau which is supposed to be a government website to help consumers with complaints with shady companies like this one. The complaint will sit forever or maybe a response will be made and it’s usually some sorry A** excuse. They will say you gave them permission and authority. The CFPB will just close it out and tell you they had recorded it or whatever. I’m still new at this and I will hopefully one day find a way for them to stop checking people’s credit under false pretenses. It’s fraud and it’s wrong. Heck even after that whole mess happened, 5 months later I get a piece of crap letter saying I’m Pre-approved of at least 2,000. With a gold plastic card glued with that snot stuff on the back to this misleading fraudulent letter with stars imprinted with their 130th anniversary celebration. Anniversary for what? Not sure because I’m sure they had been divorced plenty of times. They wanted me to go to Conns com/activate.Their own site says NULL

I purchased a washer and dryer from Conn's in 2017 and after making payments on time every single month, I paid my last payment November 20, 2019 on November 25, 2019 I received an email that my payment was returned from the bank but they would put it back through I didn't need to do anything knowing I had the money in my account I assumed there was an error with the submission of the payment. After that I never heard anything else and early January I received an alert from my credit company saying the account was closed and paid in full. Fast forward to the end of January they start blowing up my phone saying my payment was returned in NOVEMBER!!! I never received anything from anyone until the end JANUARY!! They then said I owed almost double what my final payment was! They didn't notify me until almost three months later at that time they offered me a settlement of almost the original payment which I paid in February and have the confirmation number. Then in March they message me again saying I owe more money. So I call and they said it takes time to update. Then I get an alert in early APRIL from my credit monitoring company that they OPENED it back up on my credit and put I was 30-59 days late and shows I owe $55. I call customer service and have been told by two agents while waiting for a manager that the account is closed!! So why was it reported yesterday not only did it screw up my 100% payment history that I have worked so hard to keep it dropped my credit score 73 points!! Do not ever use this place they are Cons and all of the reviews I have read prove the same!! Someone needs to put these people out of business!!!! In April I posted a review to BBB in which the lady told me my payment was returned because my bank account was closed so why wouldn't they call and tell me that instead of saying they would run it through again?? I didn't realize until she said that in April so I went back to the November receipt and realized that I clicked the wrong bank account that was still saved in there. After contacting them they wouldn't help me. Then last week my dryer starts going out so I call to get service on my dryer that I paid a warranty on and was good through May 2021 and was informed because my last $80 payment was late they canceled my three year warranty that I paid $300 for which was well paid for by then. She tells me they will send someone out for a fee. They took my money and canceled my warranty that I had a year and a month left on!! This company has the right name they are crooks!

YOUR CUSTOMER SERVICE DEPARTMENT SHOULD NOT EVEN EXIST. ITS THE RUDEST MOST UNPROFESSIONAL AND INCOMPETENT DEPARTMENT I HAVE EVER SPOKEN TO. FIRST EXPERIENCE WAS TERRIBLE. SECOND EXPERIENCE TODAY WAS HORROR. I WASTED MY TIME AND THE AGENT JACKIE'S TIME. ALL THE INSTRUCTIONS I RECEIVED OVER THE PHONE WERE JUST INCORRECT. EVERYTHING JACKIE ASKED ME TO DO WAS INCORRECT. YOU KNOW INSTEAD OF DOING QUALITY MARKETING AND HAVING YOUR WEBSITE ALL NICE WITH PICS YOU SHOULD INVEST IN HIRING AND TRAINING PROFESSIONALS. I WISH YOU COULD HERE THE CALL. BUT THEN AGAIN THERE WAS NO DISCLAIMER ABOUT HAVING THE CALL RECORDED WHICH IS A SHAME. NOT ONLY WAS THE CALL A FAILURE YOUR AGENT JACKIE AND YOUR SUPERVISOR JESSICA DID NOT TAKE ANY RESPONSIBILITY AND DID NOT ASSIST ME. ALL I WANT TO DO IS LOOK AT MY ACCOUNT WITH CONN'S, I HAVE THAT LEGAL RIGHT! I ASKED TWICE TO SPEAK TO A SUPERVISOR AND JESSICA YOUR SUPERVISOR DECLINED TO COME TO THE PHONE TO SPEAK WITH ME. WHAT IS THE POINT IN HAVING HER THERE. I WANT SOMEONE TO CALL ME BACK BECAUSE I WAS UNSUCCESSFUL IN LEAKING MY ACCOUNT TO VIEW IT! WHY I DO NOT KNOW. THEREFORE, SINCE I AM A CONSUMER I HAVE A LEGAL RIGHT TO LOOK AT WHAT I HAVE AS A BALANCE AND VIEW IT. HOPEFULLY, THIS BALL WILL NOT BE DROPPED AND SOMEONE WITH SOME SENSE CAN CALL ME! BECAUSE JUST AS QUICK AS YOU TAKE MY MONEY AND SELL YOU SHOULD QUICKLY HAVE ANSWERS FOR YOUR CUSTOMERS! YOUR CUSTOMER SERVICE DEPARTMENT IS A JOKE.

I bought a TV in 2018 and paid it off towards the end of 2019. I get a letter indicating that I had a small balance due and I was 30 days late. So I called to verify what was going on because I received my confirmation by email that I made the payment as well. They told me that the system never updated and that I indeed made the final payment in full. They said they will get that corrected and should take about 30 days, which I do not see why it would take 30 days to get it corrected. 60 days have past and I get another letter regarding my late payment, so I called again and they told me that the manager has not approved the request yet, so I demanded to speak with the manager and supposedly they transferred my call to a supervisor and she said that she will take care of it. 90 days have passed and now I got hit on my credit score for 90 days, I called again and they told me that I never paid my full balance. LIKE SERIOUSLY, even though the reps I been talking to have told me that same thing that I have indeed paid my balance and their system hasn't updated the payment and I have my payment confirmation in my email still. They are just the worst company EVER, I will be disputing this to the credit bureau and if that does not work I'm taking this to court. This is rediculous. I will posting this review everywhere I can.