Conn's HomePlusReviews of conns.com

The people at the store is very nice but the appliance repair do not buy because it’s a waste of time and money! I called to get my washer repaired they are telling me it’s going to take 2 weeks to get someone out here! I called several times trying to talk to a supervisor or manager and they keep telling me that they can not take my calls. They just don’t care never again!! Little update I called customer service department and the told me that they can’t do anything to help and that no manager that can come to the phone because they don’t want to deal with all the customers complainsnnn. They just lie about everything and they just don’t care about then customer. I even called the store manager and still nothing was done! That s what the are train to do we just don’t care about their customers. This is a bad business model. They couldn’t take the time to responds to these bad reviews because they don’t care

Stay away from conns the furniture is overpriced they promise a discount and don’t give you one. They also state they don’t have a return policy and they do you just pay the restocking fee they really need to read it for themselves or take it down and please don’t contact customer service that a bigger joke you will speak to different one if they just don’t hang up on you

This place is terrible. I wish I would’ve read reviews. They rush you through the process. From the moment you step in the doors, they harass you. The furniture appears good but when it gets home- it’s terrible. Uncomfortable. There’s a no return/exchange policy. I went through seven people yesterday and received zero answers. They called back and didn’t let it ring, left a voicemail and said “unable to get ahold of client.” Despite me calling back within a minute. After speaking with multiple people yesterday I stayed on the line to leave a review like they ask you to do but instead the representative stayed on until I hung up. I’m stuck with this god awful furniture that is so uncomfortable and paying close to 5,000 for it. Yes, I know- no return policy. Blah blah blah. That’s my fault for not knowing how uncomfortable things would be and their zero customer service skills.

If I could give less than zero star I WOULD. Why is America letting stores like this exist. Predatory stores like Conns should not exit.

I ordered dining table online. A few days later I received a call from FedEx that I have to pickup the table from their warehouse. I called Conn's and spoke with customer service, it was a joke. This person did not listen to me and did not understand anything, she confirmed the table is on the way to be delivered in two days, after I asked her to call FedEx specific number. Then, I called FedEx, nobody contacted them and they decided to return the table to the shipper, Conn's. I called Conn's again trying to explain, I was told they cannot control FedEx, regardless the fact I bought the table from Conn's, not FedEx, it shouldn't be my problem. Despite of calls and emails, never answered, the table was shipped back to Conn's 6 weeks ago and I still didn't get my money back.

My husband and I purchased furniture for our daughter's home. The furniture arrived yesterday (May 24). The loveseat had a tear from a box cutter knife, so I refused the loveseat. The sofa and oversized chair had stains, which the delivery person told me should have come off. I replied that this was brand-new expensive furniture and that I should not have to take stains off of new furniture. A few hours after they left, I noticed another stain on the bottom of the oversized chair. I was told that my husband and I would receive a call within forty-five minutes regarding the loveseat replacement; however, a couple of hours passed, and I had to contact the store. I spoke with Sean, one of the managers, who was extremely helpful, polite, and professional. I emailed him with additional pictures and am now waiting for a resolution. Once I receive a resolution, I will post a follow-up review. I just got off the phone with Victoria (manager), a different experience from Sean. She was rude and unprofessional. BUYER BEWARE! DO NOT SHOP AT CONNS if you want quality furniture and exceptional customer service. Still no resolution, I will post a follow-up.

I have had an account for 2 years and i have made my payments on time and sometime i would pay twice a month. last month my bank expired and i was 4 days late when they started calling me between 8 to 10 times I spoke to them and explained the situation and told them i would pay it in the next few day but they kept calling me and i would answer and say i made the payment they would apologize and now they somehow found my 13 years old daughters number and they called her 4 times while at school and she told the man she spoke to that this is not her mothers phone and that she is in school but they still called her again. how did they get my child's number. not to mention that they start the harassment after 3 days of being late.

I recently called the customer service line to try to work with Conns on getting my account back to current (which I thought was the right thing to do and had gotten a text saying they would work with me) I’ve been out of work due to medical reasons. The representative I spoke to was terrible. This man on the phone told me I should have borrowed money so that my account wouldn’t be behind. I said— excuse me? You don’t say things like that to people! Especially when I’m calling y’all so we can work together to fix this and especially to a stranger when you know nothing about them or their situation. (He got angry at this point.) You’re rude and not a kind person. Have a good day, I’ll be calling back to speak to a different representative that knows how to speak to people in a respectful and courteous manner. Not once did I raise my voice or cuss this man. It’s a shame. I wish I would have gotten this persons name however I was livid by this time. Honestly, I don’t think I will be calling back ever again especially if this is how they treat customers. Horrible experience. Conns needs to do better with customer service and they way that they let the representatives speak to people.