Conn's HomePlusReviews of conns.com

The experience in store was ok! Sales man, easy and friendly to finance the couch i wanted. I wanted to get it delivered because I and disabled, and that’s where the mess began. I was told in store the couch would be delivered on Saturday 4/10.   I cleared my Saturday. Friday went by no call no nothing.  Saturday morning call the 844 to find out that they are not delivering my couch until Sunday.  I was told in the store that that it is 24 hour delivery.  But the where booked on Friday so Saturday would have to work.  But when I call the 844 number they tell me it will not be delivered until 4/11.  That is not what I was told.  The option I was given was to re schedule it for another day.  Umm.  Why would I want it to be pushed out even further.  I’m paying about $150 for this delivery, you think they would at least try to accommodate their customers but no they don’t give you any options. They connected me to the store and the so called Manger I spoke to was no help at all. Basically they boast that they delivery with in 24 hours.  They charge you $150 and they deliver when ever they want to.  Ifelt is if I was screwed with no Vaseline.  It is crazy how they treat you.  On top of that I'm disabled and can't do it myself.  so Im the one that is Going through this huge mess makes me never ever ant to use them again. I Would/will not refer anyone to them due to their delivery services. Delivery is too expensive too have them treat you like they’re doing you a favor when you’re paying them for this service.

The Appliance sales Agent lied & said they would take care of my water line & haul my old unit. I had to fight with them to redo the hinges as I specified the door swing. Poor communication, customer service. I will not be back.

Conn's is a huge rip-off I bought a washer and dryer was supposed to be 800 for the set they charged me $1,500 and then 2000 more in interest carrying fees in insurance you cannot log on to their website they make sure of that please don't ever buy anything from Conn's offs as you can see from the other reviews it's not going to get any better also the washer and dryer has never worked the way it's supposed to work they know this when they sell this s*** to you they're just rip offs hopefully someone will get them shut down

If I could give them no stars that's what I would do. This company is ridiculous. I bought a refrigerator from them with no interest for 12 months. With covid and me not working I still was able to make my monthly payments on time. I had no knowledge that when the 12 months were up, the would add all the interest to my balance. Mind u, there is a whole pandemic and I can't remember to put my mask on. How in the hell would they think I would remember when my 12 months was approaching. I will not buy another piece of furniture from them in life. That's on everything. Very unsympathetic. Go out of business soon..

STAY AWAY!!!! Horrible experience! They charged me 18% interest compounded monthly (which was never explained to me), and sold me a defective computer. They had the NERVE to try to charge me a $60 "restocking fee" to return a set of headphones that I (mistakenly/admittedly purchased the wrong one) Restocking fee?? I only had it for less than a day and kept all the packaging!!!!!! Then, after 1 hour of arguing with them, they finally decided to send the computer to a tech to fix it. I got it back 3 months later. AND, I STILL had to make the payments each of those 3 months! Conns is a TOTAL CON JOB!!!

I purchased a microwave and TV from Conn's HomePlus along with an extended warranty. When I called customer service they advised me I would have to bring it to one of their local stores due to the size of the TV (43") I dropped it off on a Saturday and they were not able to send a service technician to the store for over a week and a half. They also had the address information listed incorrectly in their system and when I called the store they said it's out of their hands and to call service, which I did. Once the technician arrived to the store, he supposedly contacted the manufacturer who said the issue wasn't covered under their warranty. When I purchased the extended warranty, the sales person lead me to believe that ALL damage and repairs were covered and if they could not fix the TV they would replace it. None of this happened. In fact, the manufacturer said they never received any phone calls from the tech at the store in regards to my TV and the serial number they had listed on my account was missing a vital digit so they could not have called the manufacturer as they stated. Each person at Conn's I spoke to gave me a different line of B.S. and I have requested a refund on my extended warrantee. Every one shrugged responsibility, played dumb and gave me misleading information throughout. I suggest NEVER purchasing anything from Conn's HomePlus

Conn's accessed my credit sent me a card without my permission. Which a credit thief got out mail and now I can sue conn's. Remember there just here to con you out your money.

Please RUN... The interest rate is ridiculous!!!!! Even if you try to pay off early after 3 month you will still be paying over 1k in interest. I will never purchase another item from Conns...