Conn's HomePlusReviews of conns.com

I bought the refrigerator with Conns. right after I bought it the refrigerator gave problems. The technician came twice to fix it worked somewhat and it would break again. When the pandemic COVID-19 hit the refrigerator broke again. I have my parents of 97 yrs of age, I was not going to bring someone who I had no idea where they had been into my house and put my family in danger to the pandemic, so I did not put a ticket for the refrigerator issues. Now I called Conn's I was told that since the guarantee expired on 1/21, only 5 months ago, but since I did not put a ticket there is nothing they can do about it. I feel disappointed and would not recommend this store to anyone. The pandemic for COVID-19 was and is currently somewhat seriously deadly. Conn's not taking this under consideration and extending guarantees to their customers is not helping their customers. Gym's, Dentist, and many other businesses extended feeds or reimburse it. Where is Conn's support in moments in need? NO SUPPORT.

There Customer Service Agents are Not proficient with the English language. There is a significant delay between speaking, so you basically talk over each other. “EXACERBATING” The Credit Department Agents were extremely helpful, not only solving my problem, but also with understanding my frustrations.

I have been a customer for over 20 years but I've had enough. I received a threatening email from them that they'd close my account because payment was due on 5/24. Today is 5/25. You got that - ONE day late. I have nearly 50 numbers blocked from them. They are ridiculous. Terrible customer service. This is the last straw. If they were the only store in the country that sold refrigerators I'd rather eat rotten food than buy anything from them. Run away. Far away.

If I could give a 0 for review I would do just that.. We have been a customer of conns for over 9 years, we recently made a huge ($10,000) purchase to furnish our new home. Needless to say they messed it all up! Formal Dining set delivered 2 times damaged, finally the 3rd time it was not damaged. I missed a family gathering at my mother's burial due to their lack of communication, they were to deliver it on May 3rd never showed up no call no email no nothing! I have called corporate to speak to a Manger for the last 3 weeks and they state that I will get a call back! Still NOTHING.... We have spoken to someone in store who stated they would also have a general manager look into this and I still have not heard back from them... They will never ever get another penny of our money! This place is an absolute JOKE!!!!

Do not purchase from this store. I placed an order for appliances with installation. Installation was scheduled for a different day than delivery. Installers never showed up. Every time I call I'm told they will get back to me or I'm placed on hold until call is disconnected. I was hold once for an hour. After two weeks of this I asked my order be cancelled and items picked up. They will not schedule pickup until restocking fee is paid even though they have not fulfilled the order as purchased. I am now in the process of filing a complaint with the attorney general of my state. The appliances are sitting in my living room. Horrible company.

Total rip offs. BUYER BEWARE!!! We were told we could not pick up our merch from the warehouse because it needed to be put together, only to have it delivered already assembled in a box. That's their clever way of charging an extra $150 delivery fee. Not to mention the merch had to be delivered twice because the 1st time it was delivered the merch was defective. All I can say is if you are able to pay them off early, please do, so you won't have to deal with the underhanded, sneaky, unorthodox & impractical manner in which they operate! I wish we had known better!!

Experience was good, salesmen were knowledgeable and helpful. Prices close to manufacture prices. That was my first review of Conn's. I was a customer for years, never missed a payment, always paid early and I did this on SSDI. Everything was great with Conn's until my last payment. Just before I made my last payment, I went into Conn's to buy another computer. My credit with Conn's was great, and I really liked the store and people there. I picked up my new computer and headed home. I logged into the Conn's payment site and made my last payment to close the old account. It was a big achievement. My last payment was for $129.23. I did it, I paid off a Hugh loan with no problems and increased my credit. As I mention before, I am on SSDI. I am a complete paraplegic and totally deaf. I am unable to find work because of my disabilities so I have to budget everything down to the last penny. A few days after I made my last payment on my old account, I logged into my bank to make sure it went through OK. What I found was that Conn's took out a double payment for $129.23. I thought no problem, my other bills aren't due yet so I contacted Conn's using my IP Relay Service. (IP Relay works through an operator who translates what is said into text for me, and visa versa to who ever I am calling. After the call I have a written transcript of the call). I called Conn's customer support and spoke to Haley. After verifying my personal information, Haley promised that she would put in the refund. I thanked her and ended the call. After waiting for almost two weeks, the refund wasn't made and I begin to stack up late charges and fees for other bills fast. All because of the extra payment that Conn's took out. I had to contact Conn's again, but this time I used the chat feature on their website. I was connected to Daniel in Conn's collections. I explained what happen with the double payment and told him what Haley had promised to do with the refund. After the verification process, Daniel looked at my records. He told me that do not see that there was no refund authorization placed on your old account. I was getting upset. After going over what Haley told me again, Daniel connected me with Yelipsa in customer service. Yelipsa told me that the extra payment was transferred to my new account. She also said that because it was transferred, I didn't owe a payment until June. (It's April now). I asked her twice, are you sure about my payment. She said "YES". Now I would have to deal with all of the overcharges caused by Conn's. My monthly SSDI check is over $1080 and I lost my entire check to overdraft fees and charges. May came, and I logged into my Conn's payment portal, guess what, It listed a payment was due that month. I thought maybe it was a mistake, and to wait a few days. No, nothing changed so I emailed Conn's this time. I talked to Karen. Karen didn't mention the refund. She didn't know about it. All she kept saying was that my May payment was returned, and that I needed to pay it. I sent her copies of all the conversations I had with Conn's but it didn't help. I gave up. I was pissed, in the hole with my bank and other bills. Conn's didn't care. So I packed up the new computer and took it into the store I purchased it from. The night manager read all of the conversations, and then apologized for what happen. He said that he could try to talk to billing, I decided I had enough of Conn's I gave up the computer and he called it a repo. Then explained that they would have to auction it off, and try to credit my account. The manager suggested that I write about my experience in social media. That is what I am doing today. This experience has left a hole in me. I worked hard to be one of Conn's best customers. Never missed a payment, never was late. This is how Conn's care about it's best customers. They don't. I never did get my refund.

I promise you if this could be zero it would be triple 000. My first experience was great. Purchased washer and dryer first. Went back to get my granddaughter a bedroom set. Then went back to get myself a new mattress set. Washer and dryer almost paid off. I was late a couple of times. Customer service informed me, I could combine the bed set and the mattress set into 1 account.( I had three different accounts and the first account was two or three payments away from being paid off) when you combine accounts, the bill must be paid current, once the payment is applied and shows , at that time the rep is to send the request. THREE TIMES THE REPS DID IT WRONG AND I WAS TOLD THEY DID IT WRONG THREE TIMES. And they wanted me to keep redoing the process to fix it for THEM,as to were it caused me to default on payments ,which kept doubling. They were not willing to fix it, they kept lying telling me that they sent it to the higher up as a high priority issue They never did send anything. I had to keep calling them every week on the phone for hours. My kids were furious. I’m on fixed income, so in order for me to keep fixing their Reps mistakes I would have to miss other payments from other’s companies to fix the problem.I had to keep calling them because I was waiting for them to fix the issue ( YOU WILL GET A CALL BACK I WAS TOLD )that’s what caused my account to default into back payments. They lied ,told me there was notes ,they told me that the calls were being recorded ,but no one no one returned my call or even tried to fix the mess that they did the three times. They have the worst customer service representatives who don’t know anything. I don’t know if they do any kind of training or not but this company is the worst the worst