Conn's HomePlusReviews of conns.com

I recently went to Conns to purchase a stove. The day I signed my contract I signed a contract for 23.00 per month. Stove came everything was good. Until the day 3 weeks later when I had a payment taken out of my acct. from a place I didn't recognize in the amount of 168.00. I contacted Heather the lady who I signed my contract with. Only for her to say that they couldn't get me approved for the 23.00 mo. Contract so therefore they set me up with Preferred Leasing then proceeded to send me a new contract to sign . I told her I wasn't gonna sign one for 168.00 for 24mo. That wasn't the agreement. So I told her to come get their stove. Have not heard back from them at all. Also Heather was did honest when speaking to the customer service agent at Preferred Leasing.

Warning! Do not purchase online! They will steal your money. CONN'S the name says it all. They are lying crooks. I purchase some pedestals online to find my card credit was charged- but the sale didn't go through. I called the number to find out what's going on... and decided to do the sale through a live person. Yes... we have them, Yes... you can pick them up. How many do you need? I need two- one for the washer and one for the dryer. OK, you'll get a email- thank you. I get the email for only one pedestal! (insert curse word here)! He asked me how many, why only one? That's another charge on the credit card. So once again, I call back.. Please, just sell me two pedestals (I'm begging to give them money now) and they take it. Yes, in stock, yes you need two, Yes, Yes, Yes. I get home and your order was cancelled... (insert curse word here)! I call them and we only have the damaged units... Who does your inventory? Why is it still on your web page (still there as I type this a day later) Look- just go somewhere else! Don't fall for the CONN.

This was by far the worst time of my life. Buyer beware. I purchased a brand new Samsung refrigerator. They came out after the purchase to bring me the refrigerator When they hooked it up they did not use the new waterline for the ice maker likely purchased they hooked it to the existing one. They told me they couldn't do that at the store so we had to buy a new one. They had to take the doors off the refrigerator in order to get it through my front door in my house. But when they put it back On They left screws out that covered the hinges and just laid the covers over the hinges not a real big deal until you looked at the refrigerator and you've seen that the doors did not lineup. I didn't really worry about that as much because I do know how to take care of that 2 days after that yes 2 We had to replace everything in the refrigerator because the refrigerator would not get cold the freezer did not work at all the refrigerator did not work at all other than the light inside they were kinda nice. I called back cones and got nowhere I called the store I spoke with the manager here in mesquite Texas that was a joke. I finally got a hold of someone in the corporate office and that was hard as hard can be Then they set up an appointment to have the repair guy came out of which the store cancelled the appointment. They said that they have no responsibility because I did not buy the extended warranty. The customer service of conns is a joke They have them there for no other rason other then to appease their customers. I paid this off on a settlement I lost big time I paid for something that I couldn't use or didn't work. And still getting collections from them. I called their collection department thing today and the girl went off on me. I really don't know what these people's problem are but I'm telling you if you use conns. Be careful you have been warned. I will never step foot into their store again these people are rude these people are inconsiderate and these people do not help you in any way shape or form after the purchase they could care less about you just give him the money Like I say you have been warned

I purchased a stove that had all that I would ever need or want on a Wed after the manager checked to make sure it was in stock, w/delivery to be on Sat. I would have to call @ 8 a.m. on Fri to arrange a delivery time. I did all of this. 2 hrs later the salesperson calls to say that my stove isn't in stock until 2 wks later than promised. Normally, this probably isn't a problem, but mine wasn't working at all & was given to a friend who wanted to try to fix it. I told salesperson I had nothing to cook on & could I'll afford to pay for all our meals @ restaurants let alone any place like McDonald's as we live on a Social security check! Was told I could drive to Houston & pick one up & then deliver it myself & install it! Or wait till another week had passed & pick it up from store & same w/me delivering/installing. I'm over 65 & disabled & my husband is 74 & partially disabled! No way is this possible! They don't have anyone @ the store who can or will deliver. I was offered a 10% amt back. Not even an apology! So we rent a trailer & go to pick up the stove & my 10%...got them to put stove in trailer & low & behold..no gas line! Got that cost back too. Can't wait to see what's missing when box is opened! Hoping I can find some neighbors who won't mind helping. Worst experience EVER!! If it was there when I pd for it, where the heck did it go? And why! No answers were given. I will never step foot in a Conn's again!

This is the worst experience I’ve ever had with anything. They have the worst people working for them. They are con artists at this place. I would not recommend Conns to my worst enemy. Please, if you don’t want to pay double the price for your item(s), stay away. You’ll save lots of money, and hassle. I’ve been paying on my labtop for a year and a half and they’re constantly adding money so that I could keep paying them more money. They are scamming, and very unprofessional.

One review is too much for Conn’s. Very unprofessional. Rude staff. Purchased a refrigerator confirmed delivery and time they did not show up. They called and said they had driver issues. I called back the Dallas warehouse they hang up. After 3 hours on the phone I found out from CS they moved my order out 4 days that will make it total of 17 days with no refrigerator. The reason why I shopped there they gave me a better date for delivery but they lied. I do not recommend this place. I will never shop there.Talking to a totall of 12 people only 2 were nice. They are rude and very very unprofessional.

Bought a washer from them and had automatic payments set up. February 2019 they stole an extra payment with no explanation. I called them june 2020 to up my payments to get paid off faster. I paid that off then they came back and said I still owed another $119. I called them about 4 or 5 times with nothing accomplished. They have no clue what they are doing. I am so sick of those Conn artist I paid the last $119 to be rid of them forever. BUYER BEWARE DO NOT DO BUSISNESS WITH CONNS. Besides the fact they do not know what they are doing you will pay 2 or 3 times the purchase price. I'm glad this nightmare is over. NEVER AGAIN

Dealing with inexperience sales reps. Managers only caring about sales profit than customer satisfaction. Delivery dates are not properly set. Window delivery time are constant changing.